Customer Service

Douglas Rowe

***** ********* *****

Fredericksburg, VA 22407

Phone: 540-***-****

Email: *******.*.******@*****.***

Objective:

To obtain a challenging position with the possibility of career advancement. Education:

ITT Technical Institute, Richmond

Associate of Applied Science – Network Systems Administration Graduate Date: December 2014

Summary of Skills:

● Possess excellent customer service skills and ability to communicate

● Strong leadership skills

● Installation and setup of various systems

● High aptitude, self motivated, and superb time management

● Troubleshooting hardware and software problems

● Utilize critical thinking skills in group environments

● Provide presentations with energy and enthusiasm

● Solid background in troubleshooting and solving problems using technical manuals

● Utilize and configure computer software such as Microsoft Windows, Microsoft Word and Microsoft Office

● Able to upgrade PCs hardware components and operating systems

● Work efficiently in both an independent and team atmosphere

● Excellent conflict resolution with the ability to motivate others

● Fiber optics, Ethernet, TCP/IP, LAN/WAN, Cisco routers, Switches, and Hubs, Twisted Pair Cabling,

● Motherboards, Modems, Sound/Video cards, Network Interface Cards, Optical Drives, Memory, Hard Drive

● MS Office, VMWare, MS Project, Anti-virus, Ethereal, SQL Server Military Experience:

Assistant Vehicle Commander/Cavalry Scout 11/2007-11/2013 Possessed Secret Security Clearance 10 years

Virginia Army National Guard

Location: Operation New Dawn (2011)

● Assistant Vehicle Commander during convoy operations. Explored and investigated convoy operation routes. Mentored and counseled soldiers relative to professional and personal matters; i.e., career development, deployment, self development, retention, etc. Led numerous training exercises in direct support of the combat mission. Managed accountability for all assigned equipment to myself and to fellow soldiers, surpassing nearly

$800,000 in net worth.

● Exhibited leadership skills and communications skills as a Cavalry Scout weapons specialist. Performed navigation during combat operations utilizing various techniques and equipment, such as map reading with a compass and protractor, terrain identification, and the Blue Force Tracker, a computer with GPS software enabling a leader to track military movement and maneuver, communicate amongst one another, mark danger areas, and send reports.

● Expert technology proficiency in Blue Force Tracker, Army Reconnaissance Software (GPS enabled software used to videotape routes), Jackal (Microwave Radiation utilized to disrupt enemy passive infrared devices), Crew Vehicle Receiver Jammer (blocks radio controlled devices from transmitting, such as radio controlled improvised explosive devices), Raytheon Boomerang Shooter Detection System (provides cardinal direction of a bullet passing or impacting vehicle), Rhino Convoy Protection Device, Single Key Radio Fill Loader, two way and satellite radio systems, transmitters, ASIP and Harris Radio Systems, ANCD Encrypted Radio Fill Loader.

RECOGNITION, AWARDS, AND HONORS: Army Commendation Medal, Army Achievement Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Iraq Campaign Medal w/ Campaign Star, Army Service Ribbon, Overseas Service Ribbon, Armed Forces Reserve Medal w/ M Device Work Experience:

Store Manager 07/18 - 11/24

Spirit Halloween (Seasonal)

Fredericksburg, VA

● Customer and money management, managing relationships between frequent customers, and executing timely and friendly service. Maintaining building and company equipment such as animatronics and ISEs. Creating the schedule for over 20 employees, responding to corporate emails and planograms, setting and exceeding sales goals. Responsible for hiring and training new managers and employees to company standard. Providing proper opening and end of night reports. First store in zone to reach $1,000,000 in sales. Audio Visual and Security Technician 04/22 – 10/23 DistinctHD

Fredericksburg, VA

● Setting and installing equipment such as sound speakers and microphones; operating sound equipment, setting and operating spotlights, installing custom lighting systems, monitoring sound feeds, testing and resolving equipment issues, coordinating audio feeds, repairing sound equipment, duplicating audio and video data, and performing all duties on-location spot. Install, maintain, and repair CCTV equipment. Perform hardware and software upgrades of CCTV diagnostic network. Troubleshoot, construct, and modify closed circuit television cameras, cabling, and other supporting equipment.

Assistant Manager 01/21 - 10/21

StorageMart

Fredericksburg, VA

● Calling potential tenants and offering the most space for the best price. Drafting lease agreements, supervising the activities of tenants engaged in storing of products and materials; developing and implementing safety and security programs; reviewing invoices, work orders, providing technical guidance to staff, optimizing the performance of the storage infrastructure, and addressing critical issues. Technical Manager 01/20 - 06/20

CEC Entertainment

Fredericksburg, VA

● Responsible for all building maintenance, including arcades and kitchen equipment. Diagnosis and repair all arcades down to the component level. Ordering parts from multiple vendors. Monthly budgeting of needed parts and time management of labor. Inventory control to minimize downtime. Customer and vendor relations. Training of assistant techs and game room attendants to company standards. HVAC Technician 01/19 - 03/19

United Air Temp

Fredericksburg, VA

● Driving company vehicle to calls, building new and maintaining current customer relations, selling HVAC related products and goods, money management, using a wide variety of tools, cleaning and maintenance of HVAC systems, diagnosing HVAC system issues and repairing them, EPA certified. Friendly communication with employees and customers to help maintain a safe and stress free work environment. Prepare materials for distribution and make formal and informal presentations, adjusting the material to meet the needs of the targeted audience.

System Administrator 02/15 - 03/17

Greentop Hunting and Fishing

Ashland, VA

● Providing timely service to all service calls and troubleshooting basic PC issues over the phone. Accurately entering personal information into government database. Reformatting PCs, removing hard drives, fixing printers, providing reports in Microsoft Excel, database management in NCR Counterpoint. Providing users with email accounts through Gmail and setting up account permissions through Server 2008. References available upon request

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