Customer Service Training Program
Resume:
EXPERIENCE
Bartender Specialist Coyote Crossing Saloon San Antonio, TX
+ Developed and implemented staff training program to ensure quality
customer service
+ Monitored bar inventory levels, ordered supplies, and maintained
cleanliness of all glassware
« Supervised a team of 10 bartenders, ensuring proper handling of all
alcoholic beverages and adherence to local laws.
« Uj K\\ + Greeted customers and provided excellent customer service.
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- Ensured proper sanitation of bar area, glassware, utensils, and
p equipment
Yj 2 ; + Provided drink suggestions to customers based on their preferences.
IW WV EWS « Processed payments accurately and efficiently with POS system.
« Kept track of all orders made by customers and communicated them
promptly to kitchen staff.
+ Monitored guests’ alcohol consumption levels to prevent over-
intoxication or underage drinking
+ Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
+ Managed cash drawer at the end of each shift ensuring accuracy of
funds received.
+ Developed good working relationships with fellow employees through
effective communication.
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+ Checked identification cards for proof of age prior to serving alcohol
beverages.
+ Operated cash register and Point of Sale (POS) system for transactions
and made proper change for cash transactions.
EDUCATION AND TRAINING
May 2007
Cypress Creek High School, Houston, TX
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