Customer Service Virtual Assistant
Resume:
Lovely Laye
Aviso
About Me
Education
Work Experience
Contact Me
Personal Skill
Virtual Assistant
To be able to deliver the
company’s need; To utilize my
abilities to lead and to provide
solutions to any problems that
may arise; and to be an effective
and efficient employee for the
further development of the
company.
Magallanes St., Cebu City
Customer Service Professional II
Talamban, Cebu City
BS Civil Engineer
UNIVERSITY OF SAN JOSE-
RECOLETOS
MODER Solutions May 2024-Nov 2024
Manage large amounts of incoming
phone calls, and identify and assess
customers’ needs to achieve
satisfaction
Build sustainable relationships and
trust with customer accounts through
open and interactive communication
Provide accurate, valid and complete
information by using the right
methods/tools
Handle customer complaints, provide
appropriate solutions and alternatives
within the time limits; follow up to
ensure resolution
Discuss solutions and information for
verified customers
Discuss first-hand loan applications
and requirements needed
Assist in payments, handling accounts,
etc.
Organize emails to right folders
Schedule customers to licensed loan
officers in their state 10. Creating files
for potential mortgage customers
BS Chemical Engineer
UNIVERSITY OF SAN CARLOS
************@*****.***
B14 L07 Ph3C Camella
Homes, Lawaan 1, Talisay
City, Cebu, 6045
Good verbal and written
communication skills.
Effective Problem-Solving
Skills
Organized and professional
in handling tasks.
October 2018
April 2014
Work Experience
Quality Assurance and Quality Control (QAQC) Engineer) NEW GOLDEN CITY BUILDERS DEV’T CORP. April 2023-April 2024 Accountable for the quality and quality of every activity, precise knowledge of all aspects of engineering construction relating to Civil, Architectural, and Structural discipline interfacing the multidisciplinary processes. Responsible for QA/QC documents of the complete project, including certificates, calibration, test results, inspection requests, non-compliance reports and site instruction/observations, permanent materials delivered, and other important QA/QC documents.
Develop and determine all standards to perform inspections and tests on all procedures, oversee all testing methods, and maintain high-quality standards for all processes.
Review the quality of all materials at the site, ensure compliance with all project specifications and quality, and collaborate with the department for all material procurement and quality materials.
Project-in-Charge / Project Engineer / Quality Control RUCHRIST BUILDERS CO June 2019-Apr 2023
Planning everything from execution to delivery
Directing the team, managing the resource of time; and delegating work effectively to achieve a common goal
Supervise, handles, and assigns tasks and responsibilities to manpower to achieve accomplishments within schedule, and assures the work is completed and delivered without any defect and delay.
Communicate with management and owners on issues concerning specifications, engineering interpretations and explanations, supply of items, and items of work, and offer recommendations on reviewing specifications
Preparing site reports and filling in other paperwork; also prepares monthly billing Customer Service Representative
AMAZON Oct 2018-June 2019
Manage large amounts of incoming phone calls, and identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure
Online English Tutor
ACADSOC May 2017-Oct 2018
Help students understand the structure and rules of the English language Instruct students on how to spell words correctly as well as learn their meanings Demystify the rules of concord, sentence construction and grammar Teach students how to correctly pronounce words
Help students learn how to think critically in poetry and literature Work Experience
Customer Service Representative
ePerformax Contact Center and BPO Dec 2014-May 2015 Sales and Customer Service Representative
TELETECH May 2014-Dec 2015
Take orders and upsell products
Full honesty and trust to customers since information must be provided Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies Ensure excellent customer service to clients/customers, by phone. Respond quickly and efficiently to all parties and maintain high customer satisfaction Maintain accountability and responsibility for the required assigned tasks Having a good judgment to handle difficult situations Consistent documentation of all calls or activities accurately Character Reference
ENGR. WARREN L. PILI
Project-in-Charge
New Golden City Builders Dev’t. Corp.
SM Arena, SMX Convention and Hotels – Cebu
ENGR. ANNA JEAN N. LUNDAY
Project-in-Charge
Momentum Construction and
Development Corp.
ENGR. ELVIRA SALES
Chairman, Civil Engineering Department
University of San Jose-Recoletos
(032) 417- 9500
Contact this candidate