Customer Experience Parking Operations

AUSTIN TERVELT

336-***-**** / ************@******.***

Education

Western Carolina University – Cullowhee, NC Expected May 2023

Bachelor of Science Administration in Sport Management

Double Major: Management

Dean’s List (Spring, 2020)

Cumulative GPA – 3.2

Work Experience

Western Carolina University Athletic Department

Game Operations Apprentice

Assisted with parking operations by directing officials, coaches, and other personnel for the game about where to park

Assisted in any maintenance that needed to be fixed at our sport facilities

Operated the replay system for basketball games

Operated as the Timeout Coordinator during basketball games

Mahoning Valley Scrappers Niles, OH

Stadium Operations & Concession Assistant May 2021 – August 2021

May 2022 – August 2022

Concessions:

oAssisted in Training & Supervision of Gameday Employees

oLearned utilizing POS System

oInventory Transfers, Product Rotation, Stocking Stands, and Maintenance of Concession Stand

oStand Supervision on Gamedays: Oversee Cooks, Cashiers, Runners (Address any problems they have)

Stadium Operations

oGeneral Maintenance Throughout Stadium (Painting, Fixing Stadium Seats, Fixing Picnic Tables)

oMade sure Stadium was clean (Bathrooms Cleaned and Stocked, picked up Trash in Seating Bowl, Pressure Washing)

oUnloaded Truck deliveries made to the stadium (Food, Equipment, etc.)

oHelped Grounds Crew when needed (Tarp Pulls, Weedeating, Mowing, etc.)

Pinehurst Resort Caddie

Provide great customer experience while on property (Golf Course) Pinehurst, NC

Provide golfer with information and expertise about the course August 2023 – November 2024

General Maintenance throughout the course (Rake Bunkers,

Fix Divots and Marks on Greens and Fairways)

Awards and Acknowledgments

Heart of a Champion Award Winner – This award is presented to a PABCA male and female basketball player who have overcome significant personal challenges or adversities in their lives or careers with courage, leadership, determination, and an unrelenting spirit.

Community Service Certificate – In recognition of public service contributed to your community through the SPEC (Stakeholder Partnership, Education and Communication), VITA (Volunteer Income Tax Assistance) and TCE (Tax Counseling for The Elderly) Programs.

NC Farm Bureau Insurance Sportsmanship Award for outstanding sportsmanship throughout the season. Awarded to one person on the team.

Academic All-Conference for Men’s Basketball and Men’s Golf

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