General Manager

Aimee Pack

**** ********* **

Ofallon, Il *****

Phone: 618-***-****

E-Mail: **************@*****.***

Professional Summary

Motivated Store Manager with Taco Bell for 6 years' experience in retail. Recognized for surpassing goals and planned performance, and rewarded with continuous advancement during a 14 -year career. Successful in driving underperforming stores to achieve top ranking in sales, revenue, and profit.

Provide daily support to the manager by executing operational tasks and optimizing team performance. Interface with clients directly and resolve problems and oversee specials and promotions, and changes to the bar menu. Work with liquor sales representatives to introduce new products to customers and improve pricing. Personnel management skills including hiring, training, and supervising staff.Assistant General Manager skilled in overseeing all metric operations. Manage team activities and prioritize customer service to build loyalty and retention. Schedule staff, coordinate inventory, and implement processes to control shrinkage. Engage guests with friendly conversation and knowledgeable support to obtain feedback and improve service.

Skills

Budgeting and cost control

Verbal communication

Multitasking

Problem-solving

Experience

June 2006 to Current

Taco Bell Caseyville, Illinois

Assistant General Manager

Exemplified [type] leadership and maintained company standards and protocols in all locations.

Prepared team schedules and cross-trained staff to meet business demands.

Reversed a poor performing store by revising systems, processes, training programs, and personnel.

Assisted customers with complaints and implemented creative resolutions to maintain satisfaction.

Inspected work areas for compliance with safety and sanitation regulations.

Kept operations running smoothly by maintaining adequate supplies to handle peak business hours.

Education

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