Customer Service Representative

Steven T. Reynolds

**** *. ******* ****** ******, CA 93711

559-***-**** ************@*****.***

Thoughtful, responsive, and efficient execution of tasks and projects of varied duration and with different timeline priorities. Focused on client’s desires, while adhering to prescribed processes. A solid balance of task- and process orientation. Business-like and disciplined leader.

Effective communicator of spoken and written English, and some Spanish.

Able to plan, coordinate, and analyze enterprise activity for revision on the fly and for assessment of overall efficacy. Self-directed, motivated, teachable.

3/20 – 7/23: Flooring Sales Associate, Home Depot

10/18 – 2/20: Temporary clerical work with Robert Half International

12/17-8-18: Risk Management Assistant, Pridestaff. Wrote manual on Ban the Box legislation governing prohibitions on questions about criminal history

10/15-10/17: Customer Service Representative, Trainer and Telesales, Alorica 1/14-9/15: Life and Health Insurance Agent, Bankers Life & Colonial Penn

4/95-12/13: Math and science Tutor, freelance and contracted with Wyzant

8/03-6/10: Math Teacher, various school districts in the CA central valley

2000-2003: Math Tutor (freelance) and temporary office assistant (via agencies)

1998-2000: Shipping, receiving and sales of vitamins, minerals, and nutrition

1996-1997: Calibrated and maintained video cameras and audio equipment

1994-2000: Math Tutor (Ivy West Educational Services)

1993-96: Installation and customization of software to clients’ specifications, in an array of industries from insurance to customer service/call center applications

1988-95: Diagnosed, repaired, documented and routed naval aviation electronics. Spearheaded training in safety, materials handling, and maintenance documentation for Aviation Intermediate Maintenance Department at NAS Lemoore

Education

1985-1987: Quality Control Inspector & Assistant to the Project Manager, SST Co.

2006: California State University, Fresno, CA: Math Teaching Credential

1993: Chapman University, Orange CA: M.S., Human Resource Manage- ment and Organization Development

1985: St. John’s College, Annapolis, MD: B.A., Liberal Arts

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