Service Representative Customer

Lakisha Cowell

+1-850-***-**** *********@*****.*** Pensacola, FL 32504

WORK EXPERIENCE

Customer service representative, Teleperformance usa October 2006 - Present

• Processed orders accurately and efficiently to ensure prompt delivery to customers.

• Answered inquiries from customers regarding products, services, and policies.

• Handled complaints from customers with professionalism and empathy to reach a satisfactory resolution.

• Provided in-depth product knowledge to customers to assist them in making informed purchasing decisions.

• Resolved customer issues promptly and effectively to enhance overall satisfaction.

• Maintained detailed customer records to track interactions and ensure personalized service. EDUCATION

Pensacola High School

1988-1992

Diploma

SKILLS

Account Management, Data Entry, Inbound Calls, Order Entry, Outbound Calling, Tech Support