Data Entry Customer Service

CHARLEE WILSON

GOAL-DRIVEN STORE LEADER

Jonesboro, Ga **************@*****.*** (678-)308-4262

RESUME

Contact Info

Summary

Looking for a job that will allow me to advance. With a high level of efficiency, categorizes and stocks merchandise. Overall morale and productivity are boosted by experience in policy development and staff management procedures. Extremely skilled at prioritizing responsibilities in the face of changing deadlines.

PROFILE

As an experienced HR professional, bringing a strong background in people management, policy development, and data-driven decision making. my excellent communication and problem-solving skills will allow us to effectively partner with all levels of the organization. Passionate about creating a positive, empowered, and high-performing workforce, this role is an excellent opportunity to make a meaningful impact.

SKILLS

Microsoft Access Microsoft Excel Google Docs Data entry software Apple macOS ADP Workforce Now

Salesforce software Citrix

EXPERIENCE

Store Manager

Inmotion Entertainment Atlanta, GA May 2021 - Present

- Strategically managed employee scheduling to align with business demands, guaranteeing optimal staffing during high-traffic periods and achieving a 10% increase in customer satisfaction.- Coordinated workforce schedules to ensure peak period coverage, enhancing operational efficiency by 20%.- Orchestrated staff rosters to streamline operations during peak times, ensuring a stable 95% rate of operational readiness and customer service delivery.

- Drove store performance to meet and surpass sales and profit goals by inspiring consumer loyalty, culminating in a 5% increase in quarterly revenue.- Cultivated a loyalty-inspiring shopping environment, accomplishing a 7% growth in annual sales and profits.- Strategized and executed loyalty-enhancement initiatives that elevated store sales and profit margins, resulting in an annual target achievement growth of 6%.

Barista

Starbucks Jonesboro Jun 2019 - May 2021

- Ensured a hygienic service area by systematically cleaning counters, machines, utensils, and seating daily, which reduced equipment downtime by 30%.- Maintained an impeccably clean dining environment through diligent daily sanitation practices, leading to a 25% improvement in customer feedback regarding cleanliness.- Upheld high standards of cleanliness by thoroughly sanitizing service and dining areas daily, contributing to a 5-star health inspection rating for the establishment.- Fostered a welcoming environment during peak hours through engaging customer interactions, yielding a 30% improvement in positive service reviews.- Delivered upbeat and courteous service amidst hectic conditions, sustaining a positive ambiance and encouraging a 10% growth in customer retention.- Amplified a festive and enjoyable atmosphere despite operational pressures, securing a consistent 90% satisfaction rate on customer service surveys.

EDUCATION

Psychology

Xavier University Ohio Anticipated: May 2026

- Completed coursework in cognitive psychology, abnormal psychology, and research methods.

- Received training in statistical analysis and research design.

- Conducted experiments and analyzed data using SPSS software.

- Assisted in administering psychological assessments and interpreting results.

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