Customer Service Representative

*:** .

Resume - Stacie ConrardyA* ~ Done

Stacie Ann Conrardy

*** ****** ******, *** *******, IL 60068 - 847-***-**** -

**************@*****.***

CORE COMPETENCIES

+ Team Player + On-the-job Training

Instructor + Customer Service

- Resourcefulness - Dependable

Positive Attitude

PROFESSIONAL EXPERIENCE

Dicks Sporting Goods- Glenview, Illinois

April 2018-Present

Customer Service Representative

« Greet everyone and proactively approach customers to understand

their needs and support their shopping experience.

¢ Create an inclusive store environment where everyone (teammates

and customers) feels welcome, safe, and is treated with respect

Process customer sales transactions and returns in accordance with

established procedures

Siemens Industry —Mount Prospect, Illinois

2017

Contract Position / Credit Collections / Analyst

Identify, negotiate, and implement payment solutions with

customers while adhering to Siemens policies and procedures.

¢ Maintain accurate invoicing of corporate accounts domestic and

international.

J.P. Morgan Chase Bank - Elgin, Illinois

2002-2016

Fraud Analyst Specialist

« Monitor real time high risk transaction queues and make go/no-go

decision on credit processing.

Provided resolution on transactions while being mindful of customer

satisfaction / revenue loss.

¢ Trained incoming personnel on process, systems and analytics

enable effective decision making.

Senior Collection Specialist

« Managed credit card collections on $1 million+ per month including

documenting and recording.

« Effectively negotiated payment plans and/or collected payments

based on customers financial situations.

« Used compassion, personal finance knowledge and negotiation

skills to enable customers to commit to repayment.

¢ Provided on-the-job training and shared knowledge to incoming

hires to ensure team success.

¢ Resourceful in “finding” delinquent customers that could not be

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