Direct Support Customer Service
Resume:
Catina Misch
Fenton, MO *****
***********@*****.***
Patient-oriented and compassionate Direct Support Professional and Certified Nursing Assistant with 7+ years of experience in assisting patients with hygiene, feeding patients, and monitoring general health. Skilled at repositioning & moving patients, measuring vital signs, and maintaining HIPAA compliance. Professional equipped with superb communication, problem-solving, and time management skills.. Authorized to work in the US for any employer
Work Experience
Direct Support Professional
Easterseals Midwest-St. Louis, MO
November 2023 to Present
• Provide support to people we support in accordance with their Individualized Support Plans [ISPs], and Behavior Support Plans [BSPs].
• Complete timely, accurate, detailed, and relevant records for support provided that address each individual's personal outcomes.
• Aid with hygiene, toileting, eating, behavioral support activities, and other activities of daily living as needed.
• Accompany people we support with accessing community resources.
• Participate in scheduled outings with people we support as appropriate for their needs.
• Act as a positive role model by participating in activities with people we support in a professional positive manor
CNA
Cori Manor 636-***-****-Fenton, MO
June 2022 to July 2023
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs. Customer Service Associate
Petromart 636-***-****-Fenton, MO
November 2021 to April 2022
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times. CNA
Cedarhurst Assisted Living And Memory Care 314-***-****-Des Peres, MO February 2021 to May 2021
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
CNA
The Sheridan At Larmenier Park 636-***-****-St. Louis, MO September 2020 to February 2021
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives. CNA
Big Bend Woods 636-***-****-Valley Park, MO
June 2018 to August 2020
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
CNA
Cori Manor 636-***-****-Fenton, MO
August 2016 to May 2018
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Education
Certification in Human Resource Management
Post University - Waterbury, CT
August 2020 to May 2022
GED
Fox Sr. High School - Arnold, MO
Skills
• Activities of Daily Living (ADL) Support
• Feeding Assistance
• Direct support
• First aid
• Memory Care
• HIPAA
• Vital Signs
• Medication Administration
• Dementia Care
• Senior care
Certifications and Licenses
First Aid Certification
CNA
CPR Certification
Level 1 Medication Aide
BLS Certification
Certified Medication Aide
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