Customer service, digital marketing, team building, problem resolver
Resume:
Chitrak Das
Joy Guru Apartment,
*/**, **** ***** ***** Road,
Green Park, Dum Dum Cantonment
Landmark: Behind Dum Dum Municipal Specialized Hospital Kolkata - 700028
Mobile No.: +91-990*******/+91-912*******
Email ID: ********@*******.***/**********@*****.*** WORK EXPERIENCE: (Total 6.75 years of work experience)
● Worked as an SDS Associate (DP)[S] in Amazon Development Centre India Private Limited, Kolkata (May 2024 – October 2024 – Completed the contract period at Amazon Development Centre India Private Limited, Kolkata) – (Domestic Voice Process – Provided support to Indian Customers for their queries related to Shipping and Delivery of their orders. Also provided support for queries related to Amazon Fresh Orders)
● Worked as an Associate – Customer Support in Tech Mahindra Limited, Noida (June 2022 – September 2022) – (Milkbasket Chat Process – Provided support to Indian Customers for their queries related to their Milkbasket Orders)
● Worked as a Chat Associate III in TTEC India Customer Solutions Private Limited, Ahmedabad (February 2022 – June 2022) – (International Chat Process – Provided support to eBay Global Members [Buyers & Sellers both] for their queries related to their eBay Accounts)
● Worked as a Customer Care Executive – Operations in Conneqt Business Solutions Limited, Kolkata (September 2021 – December 2021) – (Swiggy Chat Process – Provided support to Indian Customers for their queries related to their Instamart Orders)
● Worked as a D2AS ASSOCIATE(IP)[S] in Amazon Development Centre India Private Limited, Kolkata (September 2020 – March 2021 – Completed the contract period at Amazon Development Centre India Private Limited, Kolkata) – (International Chat Process – Provided technical support to UK Customers for their queries related to their Amazon Digital Devices and Digital Subscriptions)
● Worked as an SEO Expert in Ruby Technologies Pvt. Ltd. (V1 Technologies Limited), Kolkata (August 2018 – September 2020) – (Provided SEO and SMO services to USA and UK Clients)
● Worked as a Sales Executive in Global Traders, Kolkata (January 2015 – February 2018)
– (Managed the Sales of the Food and Beverage Items and also maintained stock inventories of the F&B Items)
INTERNSHIP:
Internship in Digital Marketing at Vision Upliftment Academy, Kolkata (2019) EDUCATION:
● Certificate in Communication Skills from TCS iON (2022)
● Diploma in Master’s Course in Digital Marketing from Mindstairs & Compete Infotech Academy, Kolkata (2020)
● Certificate in Digital Marketing Master Course from Vision Upliftment Academy, Kolkata
(2019)
● Certificate in Bing Ads Accredited Professional Program (2019)
● Certificate in Google Ads Fundamentals, Google Ads Display and Google Ads Search
(2018)
● Certificate in Digital Marketing Professional Training from Seven Boats Academy, Kolkata (2018)
● Diploma in Information Technology Application from Youth Computer Training Centre, Govt. of West Bengal, Kolkata (2017) – Grade B+
● B.Sc. in Hospitality and Hotel Administration from Institute of Hotel Management, Catering and Nutrition (IHM) Pusa, New Delhi (2012) – 61%
● C.B.S.E. XII from Raisina Bengali Senior Secondary School, Mandir Marg, New Delhi
(2007) – 55%
● I.C.S.E. from St. Joseph’s College, Kolkata (2005) – 62.33% SKILLS:
● Excellent Communication Skills
● Customer Service
● Customer Handling
● Counter Selling
● Supervisory Skills
● Team Player
● MS Office
● MS Word
● MS Excel
● Macros
● Advanced Excel (VLOOKUP, HLOOKUP, Pivot Table, Conditional Formatting etc.)
● Concatenate
● MS PowerPoint
● MS Paint
● MS Office Access
● E-Mailing
● Mail Merge
● Search Engine Optimization (Both On-Page and Off-Page SEO)
● Link Building
● Social Media Optimization
● Social Media Marketing
● Search Engine Marketing
● Keyword Research
● Google AdWords - PPC Campaign (Search, Display, Video and App Ads)
● Google Analytics
● Google Webmasters
● Blog Posting
● Blog Commenting
● E-Mail Marketing
● WordPress Website Designing
PERSONAL DETAILS:
● Date of Birth: 2nd March 1989
● Gender: Male
● Nationality: Indian
● Hobbies: Surfing the Internet, Reading, Listening to Music, Photography and Writing Blogs
● Marital Status: Unmarried
● Online Presence: LinkedIn and Facebook
Declaration: I declare that all the facts given above are true to the best of my knowledge. Place: Kolkata
Date: CHITRAK DAS
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