Customer Service Data Entry

Robin Maceluch

607-***-**** **********@*****.*** Gilboa, NY 12076

SKILLS

Certified Medical Biller AAPC CPB Certificate Working on Medical coding CPC currently

Experience with Word, excel, Quickbooks and private programs for each company.

Employee schedules

Payroll

Billing

Customer service

Packing and shipping

Inventory

EXPERIENCE

Front desk operations, The Roxbury Motel May 2021-current

Roxbury, NY Colleen Williams 607-***-****

Registering of 50+ guests daily including check-ins, check-outs.

payment processing and statement correspondence.

Heavy phones including reservations, transferring calls and providing information about rooms, rates and amenities.

Educated hotel guests about local attractions, restaurants and transportation.

Assisted over 50 customers daily with directions and procedures.

Combined patience, determination and persistence to troubleshoot client issues.

Provided backup to front desk agents and housekeeping during busy periods.

Manager, North Creek Enterprise, October 2019-January 2021

Gilboa, NY Sara Paradoski 607-***-****

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Team team manufacturing technician

Exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.

Month-end journal entries and invoicing using QuickBooks.

Weekly payroll.

Daily cash journals and banking.

Inventory ordering weekly

Created weekly schedules for employees to keep every shift well-staffed during holidays and busy periods.

Fast paced deli prep with slicer and light cooking.

Heavy customer service at check out and dining.

Owner /Partner, RJ's Archery and Tackle, August 2014-June 2020

West Coxsackie, NY Jason Barry 607-***-****

Led startup and opening of retail business and provided business development, creation of operational procedures and workflow planning.

Secured long-term accounts

Archery and fishing equipment building and maintaining for customers of all ages.

Heavy sales, billing and accounts receivable / payable

Negotiated with 8-12 vendors to gain optimal pricing on archery and fishing products.

Assistant Manager, Merrick Tackle, April 2002-April 2014

Shandaken, NY Scott Greenberg 845-***-****

Heavy phone customer service and orders.

Packaging and shipping in high paced wholesale warehouse.

Heavy data entry

Billing and order entry

Data Entry specialist, StonyBrook Hospital business office 2000-2002

Setauket, NY Ann Barrett

Heavy customer service phones

Billing and patient data entry

Scanning

Filing

Preparing bills for mailing

Manager, Winestuff/Thermalume 1998-2000. Wineglass online mailing company and a vinyl siding construction company. Both the same owner. Islip, NY Stephen Falango

Very heavy phone orders

Packaging

Receiving

Shipping

Billing

Order entry

Schedules for construction jobs and estimates

Data entry clerk, StonyBrook Hospital business office 1996-1998.

Setauket, NY Dominic Laracca

Scanning medical records

Photocopying

Microfiche

Data entry

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