Customer Service Grocery Manager
Resume:
MAKIA SPANN
Forest Park, GA *****
**************@*****.***
Professional Summary
To obtain a position utilizing my experiences, knowledge, and skills to benefit the company while simultaneously offering excellent opportunities for advancement and personal growth. Work Experience
Assistant Grocery Manager
Harris Teeter-Florence, SC
August 2023 to September 2024
• Assisted in the management of daily operations, including inventory control, stocking shelves, and ensuring product quality and freshness
• Trained and supervised a team of XX employees on proper store procedures, safety protocols, and customer service standards
• Collaborated with the grocery manager to develop and implement strategies for improving customer satisfaction and increasing sales
• Maintained a clean and organized store environment, ensuring compliance with health and safety regulations at all times
• Conducted regular audits to ensure pricing accuracy throughout the store's departments
• Assisted in creating attractive displays to promote featured products or seasonal items for increased sales opportunities
• Contributed to staff scheduling efforts based on projected business needs while optimizing labor costs without compromising service levels
Perishable Manager
Food Lion-Bishopville, SC
January 2013 to July 2023
• Managed daily operations of a busy meat market, overseeing inventory, sales, and customer service
• Implemented effective pricing strategies to maximize profit margins while remaining competitive in the market
• Trained and supervised a team of XX employees, providing guidance on product knowledge and customer service skills
• Implemented inventory management system to track stock levels accurately and reduce waste by XX%
• Ensured compliance with health and safety regulations regarding food handling, storage, and sanitation practices
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Resolved customer complaints promptly and effectively to ensure high levels of satisfaction
• Developed training programs for new hires on proper meat cutting techniques, ensuring consistency in quality across all cuts
• Provided exceptional customer service by assisting customers with their frozen dairy product selections and answering any questions they had
• Maintained a clean and organized freezer section, ensuring that all products were properly stocked and rotated to maintain freshness
• Assisted in receiving and inspecting deliveries of frozen dairy products, checking for quality and accuracy
• Collaborated with team members to ensure smooth daily operations, including restocking shelves, cleaning work areas, and assisting other departments as needed Morning Freight Team Member/Retail Salesperson
The Home Depot-Florence, SC
October 2010 to March 2011
• Efficiently unloaded and sorted incoming freight shipments, ensuring accurate documentation and timely processing
• Performed quality checks on received products to identify any damages or discrepancies, promptly reporting findings to supervisors
• Collaborated with team members to organize inventory, maintain stock levels, and optimize warehouse layout for maximum efficiency
• Assisted in the preparation of outgoing shipments by packing items securely according to shipping guidelines
Food Cooking Machine Operator and Tender
McCall Farms-Effingham, SC
August 2010 to September 2010
• Operated and maintained various types of machinery, including [specific machines], to ensure efficient production processes
• Performed quality checks on finished products to ensure adherence to specifications and standards
• Maintained a clean and organized work area, following safety protocols at all times
• Loaded and unloaded materials onto machines or conveyors for processing
• Inspected raw materials for defects or inconsistencies before initiating the production process Production Helper
Randstad In-house Services LP/Bose Inc.-Blythewood, SC September 2005 to January 2007
Putting casting on the line, setting parts on the PCB boards at stick lead, testing amps in run in rack, pack out, and machine operator.
2nd Shift Big Bird De-boning
Gold Kist Inc.-Sumter, SC
October 2000 to August 2002
Deboning whole birds of their breast, wings, legs, and tenders. Drive-thru
Wendy's Inc.-Conway, SC
June 2000 to July 2000
Making burgers, fixing salads, baked potatoes, and late night clean up. Education
Bachelor's degree in Information Technology
University of Phoenix-Online Campus - Phoenix, AZ
May 2024 to Present
High School Diploma
Mount Pleasant High
January 1994 to December 1999
Skills
• Assembly
• Retail Sales
• Microsoft Word
• Shipping & Receiving
• Pallet Jack
• Management
Certifications and Licenses
Driver's License
Food Handler Certification
workkeys
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