Call Center Representative
Resume:
NATISHA BANKS
Washington, D.C. 20020
************@*****.***
Summary of Qualifications
Dependable
Resourceful
People orientated
Able to deliver excellent Customer/Guest Satisfaction
Work well independently and with others
Education
■ Paul Laurence Dunbar
SHS
■ High School Diploma
■ Shaw University
■ 60 credit hours
Major: Social
Work
Minor: Physiology
■ American Hotel and Lodging
Educational institute
START Certification
Experience
TDB communications, Washington DC Call Center Representative (full-time) 2021-present
● Department of Employment Services Contractor
● Assist claimant with filing and maintain unemployment claims Walmart, Washington DC Cashier (full-time) 2018-2020
● Assisted customers with final purchases
Kidz Factory, Temple Hill, MD (Day Care Facility)
Teacher’s Aide (full-time) 2010-2013
Assist Teacher with the learning and cognitive skills of various age children at day care level through grade school. Maintained daily learning, meal and activity records for all children. Maintained a safe environment in and out of the facility. Assist with dropping and picking up children to and from school. Assist with meals and prepared children for naps as needed.
■ Completed extensive hands on training in child care, child care safety, CPR, and food handling
■ Developed a relationship with the child and parent in order ensure that the parent and child are comfortable.
Macy’s Department Store (Retail Store)
Cashier (full-time) 2010 - 2011
Assist customers in various areas throughout the department store. Ensured the stock room was kept in order and cleaned. Assist Customers with purchases. Contacted Security in the event of possible theft and irate customers.
■ Assisted in stocking, stock room and various department shelves in the event of a big sale.
■ Tag clothes to be put on sale and place them on racks for purchase References available upon request
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