Senior Technician Project Management

John F. Cole

Senior Technician

***** ***** ***** ********, ** 07874 973-***-**** *********@*****.*** Executive Summary

Strategic and accomplished Senior Technical Manager with 30+ years of expertise in the telecommunications and IT sectors. Adept at leading cross-functional teams, driving large-scale infrastructure projects, and implementing cutting-edge telecom systems that deliver robust and scalable results. Proven success in enhancing operational efficiency, optimizing resource utilization, and fostering a culture of continuous improvement. Highly skilled in technical training, project management, and network engineering with a track record of reducing operational costs while boosting service quality. Consistently recognized for driving transformative initiatives that generate significant ROI and elevate customer satisfaction. Professional Experience

Verizon Communications

Roseland, NJ

Senior Technician

January 2007 – January 2024

- Directed and managed a high-performing technical team responsible for the installation, configuration, and support of advanced fiber-optic systems and digital voice services, servicing over 55,000 business and residential clients annually.

- Successfully led the deployment of multi-million-dollar fiber-to-the-premise (FTTP) projects, ensuring timely delivery and operational excellence, which increased network reliability by 80%.

- Spearheaded the implementation of network optimization initiatives that resulted in a 25% reduction in downtime and a 30% increase in overall system efficiency.

- Developed and executed strategic technical roadmaps, collaborating with executive leadership to align technology deployments with business goals and drive a 20% improvement in service delivery metrics. Number one onsite for customer C2B and B2B sales and revenue.

- Trained and mentored technical staff, leading to a 15% increase in technician productivity and a 10% reduction in operational costs through effective team leadership and process improvements.

- Championed customer-focused solutions that consistently improved client satisfaction rates by 30%, fostering long-term business relationships and service agreements. Lucent Technologies Fairfield, NJ

Lead Field Engineer

January 1997 – January 2006

- Led the design, installation, and maintenance of high-performance telecommunications systems within Verizon's central offices, driving efficiency and scalability.

- Collaborated with senior management to optimize equipment deployment strategies, reducing installation time by 25% and increasing system throughput.

- Served as the go-to engineer for resolving the most complex technical challenges, contributing to a 98% project success rate and saving the company $60M+ annually through innovative problem-solving. Direct interface with Board members on a cost cutting Focus Group.

- Delivered critical infrastructure upgrades for high-value clients, enhancing network capabilities and ensuring seamless transitions to new technologies. Federal Employee

Stanhope, NJ

Lead Engineer/Trainer

January 1988– January 1997

-Technical trainer on a government project traveling to several states as part of a team to develop, implement and train Federal Employees to use cutting edge technology enabling them to produce higher output with automated machines I installed. Worked closely with directors and the IT department to bring quality assembly and training to the Federal Government.

- Consistently exceeded performance benchmarks in mail and package delivery with a focus on operational efficiency and customer satisfaction.

Education

Master of Business Administration (MBA 4.0) University of Phoenix Graduated: 2000 Bachelor of Arts in Sociology Fairleigh Dickinson University Graduated: 1990 Associate of Applied Science in Computer Science Morris County College Graduated: 1983 Certifications & Licenses

- NJ Licensed Realtor 25 + years

- CCNA certified Manhattan College

- NJ Certified CCW Holder

- NJ Certified Computer Science & Business Educator NJEA certified public schools

- Certified Project Manager – Telecom Infrastructure

- ITIL Foundations Certified

-1983-1985 USPF powerlifting national champion #1 in Nation

-1980 NY State Certified Financial Planner

Core Competencies

- Technical Leadership & Team Development: Proven ability to lead, train, and mentor technical teams, resulting in heightened productivity and operational success.

- Telecom Infrastructure Design & Implementation: Expert in managing end-to-end fiber network projects and advanced digital systems, optimizing performance and scalability.

- Cost Optimization & Efficiency Improvements: Demonstrated success in reducing operational costs by up to 30% through strategic process enhancements and network optimizations.

- Customer-Centric Solutions: Strong focus on delivering client-driven technical solutions that improve satisfaction, enhance service delivery, and foster long-term partnerships.

- Project Management: Hands-on experience managing multi-million-dollar projects from inception to completion, ensuring timely execution, within budget constraints, and alignment with business goals.

Awards & Recognition

- Engineer of the Year – TERP Program

- Recognized for leading a high-impact project that saved Verizon $2M in operational costs annually.

- IQ Score of 167 – Acknowledged for exceptional analytical and problem-solving abilities. Languages

Skilled in using Google Translate to effectively communicate with non-English-speaking clients and stakeholders.

Technical Skills

Fiber Optic Networks Digital Voice & ATA Products High-Speed Data Routing Telecom Equipment Configuration Advanced Troubleshooting IT Infrastructure MS Office Suite Telecom Management Systems Project Management Tools Switch implementation Router configuration Shelving RJ ends all types Coax running & Connecting Help Desk Assisting & Monitoring

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