Experienced data analyst and survey consultant

Royal Oak, Michigan

313-***-**** (mobile)

***********@************.***

Mark D. Rabinowitz

Summary

Mark is a highly experienced and versatile professional with a strong background in data analysis, survey programming and administrative assistance. With a keen interest in data management, research, and process improvement, Mark has excelled in a number of different roles.

Mark is local to Troy, MI and can support remote, onsite or hybrid schedules.

Work History

Comerica Bank (temporary assignment through Entech Personnel Solutions, September 2024 to October 2024)

Farmington Hills, MI 48331

Enterprise Payments Investigations Operations Specialist

Completed training courses from the American Bankers Association, especially courses pertaining to Regulation E

Learned how to process stop payments in MasterCard’s online system

Helped Enterprise Payments Investigations track foreign transactions

Verint Systems, LLC (August 2019 to June 2023)

Ann Arbor, MI 48103

Client Analyst (May 2022 to June 2023)

Efficiently supported multiple customers across five different industries using the ForeSee methodology (which Verint acquired in 2018)

Collaborated with account managers and other analysts to give clients accurate and relevant customer journey insights

Trained clients in usage of various proprietary tools for survey creation and data analysis

Associate Client Analyst (August 2019 to April 2022)

Won Elevate Award for 2020 fiscal quarter 2 (awarded to those who best exhibit Verint’s core values, which are integrity, innovation, transparency, humility and passion)

Worked with other analysts on the ForeSee analyst team to help them provide valuable insights to clients

Worked to add value to company outside of direct responsibilities

Aquent (March 2007 to April 2019)

GBS Survey and Business Analyst, General Motors (Detroit, MI), May 2017 to April 2019

Programmed surveys and collected data using Qualtrics survey software

Improved response rates and data collection for Shared Services Center Survey upon taking over management of that survey in May 2017

Survey Consultant / Data Analyst, General Motors (Detroit, MI), March 2007 to April 2017

Worked with teams across multiple functions on various projects, including:

Executive e360 (employee evaluation) project (2007)

Quality Culture Survey (2009)

CAP (Commitment and Accountability Partnership) Help Desk Self-Service Tool (2011-2014)

Course completion reporting (2008-2018)

Corporate Required Training tracking (2014-2019)

Ad hoc surveys for stakeholders across multiple functions (2007-2019)

Grainger (on assignment from AeroTek, August 2006 to February 2007)

Dearborn, Michigan

Sourcing Assistant – Quotations, Grainger (Dearborn, MI), August 2006 to February 2007

Created sales orders and quotes using SAP

Updated active quotes to ensure that supplier prices were valid

Followed up with suppliers on open orders, helping Grainger Sourcing surpass $200 million mark in invoiced sales for 2006

ZF Technologies (on assignment from OfficeTeam, April 2005 to July 2006)

Northville, Michigan

ZF Sachs Purchasing Administrative Assistant

Assembled materials for requests for quote (RFQs) using SAP

Entered requests for quotes in SAP

Sent RFQs to Tier 2 suppliers and followed up with those suppliers to ensure that quotes were submitted in a timely manner

Created Material Specification Sheets in Ford’s Electronic Raw Material Application (eRMA) as part of ZF Sachs’ participation in the Ford Steel Resale Program

Education

The University of Michigan

Ann Arbor, MI 48109

Dates attended: September 1991 – April 1995

Bachelor of Sciences in Actuarial Mathematics (degree granted May 1995)

Technical and Computer Skills

Qualtrics – 10 years

SharePoint – 4 years

Microsoft Excel – 25 years (including VLOOKUP and pivot tables)

Microsoft PowerPoint – 8 years

Microsoft Power BI – 1 year

Tableau – 1 year

Salesforce – 3 years

SAP – 1.5 years

SQL and Python – presently taking courses in these languages

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