Customer Service High School

LOURDES OZUNA

**** ******* ******* **, ********, GEORGIA, 30093, US 1-470-***-****

***************@*****.***

• Bilingual: English-Spanish

• Multitasker

• Strong Communicator

• Dependable

• Goal Oriented

• Attentive

• Quick Leaner

High School

Riverwood International Charter School // Sandy Springs, GA Receptionist // January, 2023 to Present

The Fells Firm, LLC // Alpharetta, Ga

Acknowledge, smile and greet clients upon check-in/check-out. Schedule and maintain ap- pointments. Handle incoming phone calls. Scanning documents. Processing incoming/outgo- ing mail. Assisted the office team with administrative tasks such as making phone calls, copies, and schedules. Listen to customer complaints and try to resolve them. Arriving members were greeted professionally by their first names. Checking mailed- in art for damages, confirming that art was printed on the correct product, confirming requested item types and quantities match with the appropriate product, confirm- ing payment was paid in full. Completed data capture forms, equipment logbooks, and inventory forms as part of the testing procedures documentation.

Followed safety and clean-up procedures to comply with agency and regulatory mandates. Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals.

Sold a variety of products by explaining their unique features and instructing customers on how to use them properly. Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.

Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.

Kept up with current promotions, exchange policies, payment policies, and security procedures. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Quality Control, // March, 2021 to September, 2023 Square 1 Art, LLC // Norcross, GA

Sales Associate // February, 2019 to January, 2020 Destination Maternity // Perimeter, GA

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