Customer Service Representative
Resume:
Morris Jessie
Dallas, TX *****
************@*****.***
Professional Summary
Driven professional with a track record of enhancing customer loyalty at Music Access through expert conflict resolution and empathy. Excelled in high-stress situations, demonstrating superior problem-solving and active listening skills. Proven ability in organizing and leading warehouse operations, significantly reducing product damage. Skilled in customer service and order processing, committed to maintaining safe and efficient work environments.
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Team lead
Organizing
Order Processing
Work History
February 2019 - September 2023
Music Access - Dallas, TX
Customer Service Representative / Warehouse Lead
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat businesses sponded to customer requests for products, services, and company information.
Manufacturing of vinyl records, order pulling, Warehouse labor of pallets and organizing racks for catalogue orders.
January 2016 - December 2019
. Fed Ex - Dallas, TX
Truck Loader
Loaded and strapped shipments into place on trucks.
Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
Maintained clean and functional warehouse space throughout a 8-10 hour shifts.
Reduced product damage during transport by ensuring proper stacking techniques were employed during the loading process.
September 2013 - November 2016
Apex - Dallas, TX
Maintenance Technician / Assembly/General Labor
Package handling, loading trucks . Rack building of work stations for separating incoming deliveries. Shipping and receiving department of the Warehouse, maintaining a count of order pulling for Amazon routes .
Inspected and maintained equipment to keep items in top working condition.
Improved equipment functionality by conducting regular maintenance checks and repairs.
Education
May 1990
Bryan Adams High School Dallas, TX
Diploma American Studies
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