Scrum Master Business Analyst

Mohammad Shamim Afzal Kamal

Email: **.**********@*****.***

Lead Business Analyst/Scrum Master

PROFESSIONAL SUMMARY:

Experienced Sr. Business Analyst/Scrum Master Lead with 10+ years of IT industry experience.

Performed detailed gap analyses to identify missing or underrepresented metrics critical to business decision-making.

Skilled in gathering and evaluating requirements, translating requirements into specifications, and application design.

Implemented SQL scripts to automate data validation, ensuring the accuracy and consistency of system outputs.

Strong understanding of the Software Development Life Cycle (SDLC) and proven ability to implement solutions.

Implemented tools and processes to manage and govern metric metadata effectively, increasing transparency and accessibility.

Proficient in business process modeling, documentation, and testing.

Highly motivated problem-solver and leader with excellent interpersonal and customer relations skills.

Designed and executed quality assurance processes for metric data to ensure accuracy, consistency, and reliability of reporting.

A self-motivated professional with proven abilities in communication, organization, analysis, and presentation, along with strong leadership qualities.

Developed and maintained applications using .NET and C#, ensuring high performance and scalability.

Built RESTful APIs and web services in C# using ASP.NET Core, enabling seamless integration with various platforms.

Leveraged AWS services like EC2, S3, Lambda, and RDS to deploy and manage cloud-based applications.

Implemented serverless architectures using AWS Lambda with .NET for cost-effective and scalable solutions.

Designed and deployed secure applications in AWS leveraging IAM roles, security groups, and encryption protocols.

EDUCATION:

Bachelor of Science, bachelor’s degree Karachi University, Karachi 1996

SKILLS:

Strong leadership and facilitation skills

Excellent communication and collaboration skills

Ability to manage and resolve conflicts

Deep understanding of Agile methodologies and Scrum ceremonies

Knowledge of Agile frameworks and principles

Expertise in stakeholder management and change management

Passion for continuous learning and improvement

CERTIFICATION:

Professional Scrum Master PSM1

PROFESSIONAL EXPERIENCE:

Evernorth- Chicago, IL August- 23- Present

Lead Business Analyst/ Scrum Master

Facilitated Agile development teams as a Scrum Master, ensuring successful project delivery and process improvements.

Conducted system analysis for payment systems, ensuring seamless integration with financial transaction technologies and compliance with regulatory requirements.

Designed and executed UAT test cases for payment gateways and ACH systems to validate end-to-end payment processing workflows.

Skilled in creating BRD and FRD to capture project requirements.

Knowledge of MDM and STIBO for data management and governance.

Collaborated cross-departmentally to develop data-driven strategies.

Prior experience in the manufacturing industry, addressing operational needs.

Able to work independently in client environments, delivering quality results.

Analyzed data trends to drive process improvements and decision-making

Proven ability to develop and implement strategic plans for AI technology initiatives to align with business goals.

Collaborated on creating detailed personas to better understand user needs and drive product design decisions.

Supported the development and maintenance of the product roadmap, ensuring alignment with business goals and market trends.

Leveraged computer science principles to design scalable solutions and improve software performance.

Contributed to system architecture planning, ensuring robust and efficient application frameworks.

Developed and implemented Coupa Procure-to-Pay workflows for streamlined procurement processes.

Created comprehensive blueprints for procurement system setup and optimization.

Conducted end-to-end testing of Coupa functionalities to ensure seamless operations.

Facilitated knowledge transfer sessions for procurement system adoption and team training.

Supported indirect procurement activities, optimizing supplier and expense management.

Designed and executed detailed test plans to validate system features and enhancements.

Performed functional testing to ensure alignment with business procurement needs.

Conducted tracking and analysis to monitor procurement efficiency and identify improvement areas.

Improved operational workflows by optimizing Coupa modules for procurement activities.

Collaborated with stakeholders to align procurement blueprints with organizational goals.

Optum- Schaumberg, IL Mar 2018 -July 2023

Lead Business Analyst/Scrum Master

Organized and led regular scrum meetings and other project planning meetings.

Removed impediments and facilitated conflict resolution to ensure sprint goal achievement.

Proficient in utilizing Azure DevOps for managing the system development lifecycle.

Communicated project expectations to team members effectively and in a timely manner.

Proficient in utilizing Jira software to collect and report all pertinent Agile metrics.

Collaborated with cross-functional teams and stakeholders to gather, analyze, and document business requirements.

Performed root cause analysis on system issues, utilizing SQL to diagnose data inconsistencies and resolve critical problems in business processes.

Represents the stakeholders and customers.

Defines and prioritizes the product backlog.

Configured and optimized SAP networking systems to ensure seamless data flow across modules.

Integrated SAP with external systems using advanced networking protocols for reliable communication.

Monitored and maintained network performance within SAP landscapes to minimize downtime.

Conducted network security audits to protect SAP systems from vulnerabilities.

Enhanced data exchange efficiency between SAP modules and external platforms.

Supported networking configurations for SAP Cloud and on-premise solutions.

Troubleshot SAP network-related issues, ensuring minimal impact on operations.

Enabled secure SAP data transfers through encrypted connections and authentication.

Collaborated with IT teams to align network architecture with SAP system requirements.

Provided documentation and training on SAP networking best practices for team enablement.

Wells Fargo- ROSEMONT, IL Sept 2016 – Mar 2018

Lead Business Analyst /Scrum Master

Organized and led regular scrum meetings and other project planning meetings.

Removed impediments and facilitated conflict resolution to ensure sprint goal achievement.

Facilitated retrospectives at key project milestones and project completion.

Facilitated communication between technical teams and business stakeholders.

Collaborated with development team to prioritize and track feature implementation using JIRA.

Designed and implemented robust API solutions to enable seamless data exchange between different applications, enhancing overall system efficiency.

Utilized ACI Worldwide solutions to streamline payment processing, improve system uptime, and enhance transaction speed.

Successfully implemented end-to-end release management using Azure DevOps pipelines, ensuring seamless integration and deployment processes.

Configured and customized Azure DevOps repositories for source control, branching strategies, and efficient collaboration among teams.

Developed detailed wireframes and prototypes in Balsamiq, improving user experience and stakeholder understanding of proposed solutions.

Authored training manuals, FAQs, and quick reference guides tailored for diverse user groups, enhancing adoption of new tools and processes.

Conducted thorough evaluations of business workflows, proposing re-engineering strategies that increased operational efficiency.

Collaborated with stakeholders to map business processes to IT systems, ensuring alignment with organizational goals.

Proficient in writing and optimizing SQL queries for database operations.

Strong communication and problem-solving skills, with a self-starter attitude.

Well-organized and detail-oriented, ensuring seamless project execution.

Developed and implemented Coupa Procure-to-Pay workflows to streamline procurement processes.

Created detailed procurement blueprints to optimize system configurations.

Conducted knowledge transfer sessions for team members to ensure smooth system adoption.

Supported indirect procurement to improve supplier and expense management.

Designed and executed test plans to validate system functionalities and updates.

Performed functional testing to ensure procurement features meet business requirements.

Tracked and analyzed procurement data to identify areas for process improvements.

Ensured seamless integration of Coupa P2P with other enterprise systems for better efficiency.

Baxter Pharmaceuticals, Jan 2015 – Sep 2016

Sr. Business Analyst /Scrum Master

Organized and led regular scrum meetings and other project planning meetings.

Trained, coached, and mentored all disciplines in agile methodologies.

Supported cross-functional development teams.

Organized workshops on mobile app development trends and agile methodologies.

Integrated User Experience (UX) design principles into Agile process, increasing user satisfaction by 20%.

Experience in backend development, leveraging DBMS and APIs to support data management and facilitate seamless communication between frontend and backend systems.

Adapted to changes within the scrum framework and principles.

Acted as a liaison between business users, IT, and vendor partners.

Documented user guides, process flows, and training materials for Enterprise Content Management (ECM) application.

Conducted thorough process analysis in the insurance and manufacturing domains to identify inefficiencies and areas for improvement.

Developed comprehensive automation requirements documentation and specifications to streamline workflows and enhance productivity.

Designed innovative solutions that addressed key operational challenges, facilitating effective implementation and alignment with business goals.

Delivered impactful presentations to stakeholders, effectively communicating insights and recommendations for process optimization and automation strategies.

Expert in Jira, gathering/reporting team progress, velocity, and burn downs.

Conducted Release planning meetings and facilitated business analysis activities.

Committed to delivering high-quality P2P solutions, managing user accounts and access effectively while adhering to internal control standards.

Experienced in system testing and validation, contributing to successful release processes through meticulous test preparation and execution.

Led Azure DevOps adoption across multiple teams, standardizing workflows and improving collaboration across development, testing, and operations.

Configured automated build and release pipelines in Azure DevOps to streamline software delivery, reducing deployment time and errors.

Leveraged Azure DevOps for continuous integration and continuous delivery (CI/CD), ensuring faster and more reliable software releases.

Designed and created Balsamiq wireframes for product feature designs, effectively communicating complex ideas to stakeholders and developers.

Delivered training sessions and workshops on Azure DevOps and business analysis methodologies to enhance team skills and productivity.

Analyzed existing business processes, identified gaps, and provided actionable recommendations for improvements that aligned with IT capabilities.

Developed user stories, process flows, and use cases to ensure clear and concise communication between business and technical teams.

Utilized Azure DevOps Dashboards and Reporting tools to track team performance, identify bottlenecks, and drive continuous improvement.

ADP- Elk grove, IL. July 2014- Jan 2015

Business Analyst

Analyzed process AS IS and TO BE, conducting GAP Analysis.

Collaborated with Stakeholders to enhance the payroll implementation service model.

Designed processes to improve productivity, quality, and client satisfaction.

Elicited and analyzed business requirements through JAD sessions.

Assisted in completing Business cases and implementing Change management control.

Defined system scope and objectives based on business needs.

Documented risks, issues, and decisions related to process integration.

Created Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using UML and MS Visio.

Led Daily Standup, Sprint Retrospective, and Sprint Review Meetings.

Participated in Hybrid SDLC, collaborating with team to design, develop, and refine deliverables.

Worked closely with stakeholders to capture detailed requirements and translate them into functional specifications and user stories for development teams.

Regularly updated documentation in line with changes in business processes or IT systems, ensuring all stakeholders were aligned.

Charter National Bank & Trust -Hoffman Estates, IL Mar 2013 – June 2014

Business Analyst.

Gathered, wrote, and organized business and functional requirements using various methods.

Conducted gap analysis to identify and document changing requirements.

Developed project status metrics for weekly evaluation, risk assessment, and impact analysis.

Analyzed cross-functional workflows to pinpoint bottlenecks and redundancies, leading to targeted process enhancements.

Collaborated with teams to gather user requirements, ensuring all automation specifications aligned with stakeholder needs.

Created process flow diagrams and use cases to visualize current and proposed workflows, facilitating better understanding and buy-in.

Evaluated existing technologies to recommend suitable automation tools that integrated seamlessly with existing systems.

Developed and tested APIs using MuleSoft to enable seamless integration between core banking systems and third-party platforms.

Implemented and maintained Temenos RTPS (Real-Time Payment System) solutions to enable seamless real-time payment processing.

Configured Temenos RTPS for instant payments, ensuring compliance with regulatory requirements and payment standards.

Conducted UAT testing for Temenos RTPS, validating end-to-end payment workflows and system integration.

Optimized system performance by analyzing and adjusting RTPS configuration parameters, enhancing transaction speed and reliability.

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