Customer Service Representative

Andre Dean

*************@*****.*** 713-***-**** Houston, TX

SUMMARY

Seasoned professional with 14 years of experience in customer service roles, including as a Banking Center Operations

Specialist and Private Client Banker. Skilled in relationship management, account servicing, and providing tailored

financial advice. Seeking a Customer Service Representative position to leverage expertise in client satisfaction and

problem resolution.

WORK EXPERIENCE

Uber & Lyft Houston, TX

Driver Apr 2021 - Jun 2024

• Ensured adherence to traffic regulations, achieving a record free of violations or citations.

• Delivered high-quality customer service, fostering positive passenger experiences.

• Upheld stringent safety and cleanliness standards for vehicle maintenance.

Texas Regional Bank Houston, TX

Banking Center Operations Specialist Nov 2020 - Apr 2021

• Managed the establishment and maintenance of both personal and commercial client accounts, ensuring adherence

to compliance standards and customer satisfaction.

• Processed a variety of teller transactions with accuracy, including check cashing, deposits, withdrawals, and

transfers, maintaining the integrity of the cash drawer.

• Delivered comprehensive customer support, in branch and over the phone, resolving account-related issues,

facilitating safe deposit access, and providing informed responses to inquiries.

Chase Bank Houston, TX

Private Client Banker Oct 2019 - Oct 2020

• Cultivated and preserved client relationships through comprehensive needs assessment, delivering personalized

financial guidance, and crafting tailored solutions to enhance client satisfaction.

• Collaborated with internal experts to integrate specialized financial services, offering clients a holistic approach to

investment management, wealth planning, and credit solutions.

• Maintained strict adherence to risk management, regulatory standards, and security protocols, ensuring solutions

aligned with clients' immediate and long-term financial objectives.

Queens Intermediate School

Science Teacher, Grades 6th, 7th & 8th Aug 2006 - Aug 2015

• Implemented a tailored curriculum and instructional methods to enhance academic achievement for diverse

learners.

• Adapted classroom procedures to accommodate the varying cognitive abilities of students, ensuring personalized

educational experiences.

• Developed targeted lessons that aligned with individual student cognitive levels, promoting effective learning

outcomes.

• Conducted focused preparation for students facing the State STAAR assessment, leading to improved readiness

and performance.

Daniel Ortiz Middle School Houston, TX

Science Teacher, Grades 7th & 8th Aug 2016 – Oct 2020

• Developed and delivered a differentiated curriculum, tailoring classroom procedures to accommodate diverse

learning needs and cognitive abilities.

• Maintained regular communication with parents and guardians regarding students' academic and behavioral

progress; facilitated after-school study sessions to support student learning.

Primerica Financial Coach Oct 2009 – Nov 2021

Set up client appointment and provided a financial education

Recruited and trained new representatives

Educated clients and conducted risk assessments for investments and long term financial products

Assisted families over the phone and in person with any challenges they may have faced with their chosen financial plan they may have faced with their chosen financial

EDUCATION

Florida Memorial University Miami, FL

B.S. in Management Information Systems, Management Information Systems 2000

University of Phoenix Jacksonville, FL

Masters of Secondary Education, Secondary Education 2005

MILITARY VETERAN

United States Air Force: Dec 26, 1984 – Dec 26, 1994.

Served 10 years in the United States Air Force. I was honorably discharged from the Air Force. I worked as a production control customer service supervisor in Civil Engineering, specializing in base maintenance and customer interactions, for 7 years.

CERTIFICATIONS

Texas Department of Insurance – Active Life Insurance License: Aug 2009 — Present

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