Quality Control Customer Service
Resume:
Melisa Keinz
Imlay City, MI
************@*****.***
Reliable, fast learning and dedicated!
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Medilodge-Richmond, MI
November 2023 to Present
Assistant Line Leader
Samvardhana Motherson Group-Marysville, MI
April 2022 to August 2023
Senior Process Associate
Genpact (US locations)-Remote
August 2021 to April 2022
Work with insurance companies to help the individuals with the replacement on their insurance claims, entering data from the individuals claims, researching to find them replacements of what they originally had.
Quality Inspection
D&N BENDING-Romeo, MI
November 2019 to September 2020
Inspect parts for defects before they go to assembly Production/Assembly Worker
Grupo Antolin-Saint Clair, MI
September 2017 to April 2019
Wrapped fabric around upper A and B pillars for Tesla and also worked in molding. Worked with GP12 as well.
Quality Control Technician
Lumasmart-Macomb, MI
February 2016 to September 2017
Making sure all LED's light up, all components are in place, repairing anything that needs repair on the circuit boards
Final Audit
Michigan Precision-Saint Clair, MI
May 2013 to December 2013
Responsibilities
Final checks on all parts before shipping out to customers. Attendant/Customer Service
Sunrise of Richmond BP-Richmond, MI
October 2012 to April 2013
Responsibilities
Cashier, stock, cleaning, food prep
Quality Control Inspector
Global Advanced Products-Chesterfield, MI
November 2009 to September 2012
Responsibilities
Floor inspection, gauge checks, final Audit of product before being shipped out to customers Driver/Laborer
Coach and motor company-Charter Township of Clinton, MI July 2008 to September 2009
Responsibilities
Pull orders and deliver orders to customers
Direct Care Worker
MACOMB FAMILY SERVICES-Charter Township of Clinton, MI March 2006 to June 2008
Responsibilities
Take care of consumers, pass out meds, cook dinner, drive consumers where ever they needed to go Education
Certificate in Medical Reimbursement Specialist
Macomb Community College
August 2023 to Present
High school diploma
Memphis community schools - Memphis, MI
September 2001 to May 2005
Skills
• General Labor
• Assembly Line
• Quality Control
• Quality Inspection
• Micrometer
• Calipers
• Manufacturing
• Microsoft Word
• Assembly
• Quality Assurance
• Microsoft Excel
• Data collection
• Organizational skills
• Data entry
• Communication skills
• Quality control
• Quality assurance
• Manufacturing
• Assembly
• Data collection
• Customer service
• Medical terminology
• Typing
• Leadership
• Windows
• Cooking
• Cash register
• Driving
• Cash handling
• Research
• Data management
• Retail sales
• Microsoft Office
• Computer skills
• Basic math
• Anatomy knowledge
• Cleaning
• Senior care
• Assembly
• Hand tools
• Warehouse experience
• Time management
• Phone etiquette
• Sales
• Organizational skills
• Customer service
• Microsoft Office
• Microsoft Excel
Certifications and Licenses
CNA
December 2023 to December 2025
Driver's License
January 2024 to March 2028
State Tested Nursing Assistant
Assessments
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
February 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Patient-focused care — Proficient
May 2024
Responding to patient concerns with sensitivity
Full results: Proficient
Medical terminology — Proficient
May 2024
Understanding and using medical terminology
Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
February 2022
Influencing and negotiating with customers
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Work motivation — Proficient
November 2023
Level of motivation and discipline applied toward work Full results: Proficient
Manufacturing skills — Proficient
April 2024
Monitoring systems, reading schematics, and using tools that are commonly found in a manufacturing setting
Full results: Proficient
Customer service — Proficient
November 2022
Identifying and resolving common customer issues
Full results: Proficient
Data entry: Attention to detail — Proficient
February 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Technical support — Proficient
April 2024
Performing software, hardware, and network operations Full results: Proficient
Attention to detail — Proficient
February 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical receptionist skills — Proficient
March 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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