Customer Service Operations Specialist

Aisha Lofton

Operations Specialist

Summary

Detail-oriented and customer-focused Operations Specialist with extensive experience in managing daily operations, customer interactions, and administrative tasks. Proven ability to lead teams, optimize workflows, and handle escalations in fast-paced environments.

Experience

Assistant Manager Jan 21 – Present

Cash1

Hayward

oGreeted customers warmly and assisted them with inquiries regarding loans, check cashing, and other financial products

oResolved customer complaints or issues promptly and professionally

oAnswered multi-phone line cash handling supervised team balancing safe and cash drawers audit paperwork opened and closed the store ETC

oExplained the company's financial services and products clearly to customers

oRecommended suitable products to meet customer needs and financial goals

oHelped maintain store efficiency by scheduling shifts, balancing cash registers, and tracking store performance metrics

oStepped in to handle escalations or unusual customer service situations

oUsed MS Office, Excel, and other tools for documentation purposes

Personal Assistant Feb 19 – Dec 20

A&A

San Francisco, CA

oScheduled and coordinated appointments, meetings, and events for the employer

oManaged daily, weekly, and monthly agendas

oAnswered and screen phone calls, emails, and messages

oDrafted and responded to correspondence on behalf of the employer

Education

High School Diploma

1999

Skills

Personal assistant experience / Caregiving healthcare / Office manager experience / Cashiering / Meal preparation / Customer relationship management / Front desk / Lead generation / Customer Service / Microsoft Office / Sales / Filing / Data collection / Clerical experience / Typing / Google Docs / Financial services / Banking / Microsoft Excel / CRM software / Relationship management / Retail sales / Medical terminology / Transportation management systems / Patient care / Clerical experience / Front desk / HIPAA / Customer service / Cash register / Typing / Data collection / Cash handling / Financial services / Supervising experience / Banking / Computer skills / Medical office experience / English / Guest services

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