Account Manager Devops Engineer

Dwight Ekow **********@*****.*** 240-***-****

Fredericksburg, Virginia

DevOps Engineer

Skilled team player with Bachelor's degree in Computer Science, strong background in any given environment such as DevOps Test Engineer, Quality Assurance Engineer, Technical Account Manager, System/Network Engineer and many more. Technically and tactically proficient in getting the job done in a timely fashion. Always ready to go above and beyond basic assignment tasks. Quick and evolving learner with great computer abilities. Possess DoD Secret clearance and upgraded to TS-SCI.

Accomplishments

• Migrated legacy applications to a micro-service architecture using Docker and Kubernetes, enhancing scalability and reducing infrastructural cost by 20%.

• Successfully upgraded over 60 clusters of Aurora PostgreSQL across 48 states in the U.S from version 11.x to 14.x.

• Developed and managed infrastructure using Terraform, Cloudformation, resulting in a 40% reduction in provisioning time and enhanced consistency across environments.

• Used Well Architected Framework Review on workloads to understand impending risks, readiness for product launch, resiliency, security and best cloud practices.

• Optimized application performance by identifying bottlenecks and implementing caching strategies, leading to a 30% improvement in response time.

Career Experience

Technical Account Manager at Amazon AWS, Arlington, VA August 2021 — Present

• Developed technical documentation and training materials for customers, resulting in a decrease in customer onboarding time

• Provided detailed product demonstrations to customers, resulting in a 25% increase in customer conversions

• Created and maintained detailed customer accounts, including service usage and billing information

• Gathered customer feedback to inform product and service enhancements, resulting in a 30% increase in customer engagement

• Developed strong relationships with key customers, resulting in a 10% increase in customer satisfaction and retention

• Collaborated with internal teams to define customer success metrics and measure customer success DevOps Engineer at Defense Information Systems Agency (DISA-ARE), Fort-Meade June 2021 — August 2022

• Configured and managed Kubernetes clusters to ensure high availability and scalability of applications

• Developed a Continuous Integration/Continuous Deployment (CI/CD) pipeline that improved system reliability and uptime

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• Implemented a container-based infrastructure that reduced infrastructure costs by 20%

• Implemented a logging and monitoring solution that enabled early detection and resolution of system issues

• Upgraded and maintained system software, resulting in improved system performance and security Computer Helpdesk Technician at U.S Army, Fort Bragg October 2020 — June 2021

• Evaluated, tested, and resolved problems with hardware and software in tactical environments.

• Re-imaged and activated Bitlocker per DoD requirements on Government computer to include NIPR and SIPR networks.

• Information Assurance Technician III (IAT III) on government network.

• Build, Installed and Configured WDS in Windows server 2019.

• Used Windows Proprietory Internet Information Systems (IIS) to deliver web services such as EXCHANGE, HTTPS, FTPS, TLS and so on.

• Installed, Configured and Deployed Certification Authority (CA) server.

• Created simulations of user problems to recreate issues and resolve operating difficulties. System/Network Administrator at U.S Army, Fort Bragg October 2015 — October 2020

• Worked on Active Directory and GPO management for onboarding and off boarding employees and clients.

• Deployed services via VMWARE to mitigate risks, sandbox untrusted programs and so on.

• Improved system-user management by using SCCM.

• Updated network applications to close security loopholes and improve the performance for users Interacted with the NEC to push updates and hotfixes via WSUS.

• Ensured customer satisfaction was 110% at all times by helping them diagnose and troubleshoot networking issues.

• Collaborated well with team members to carry out daily assignments and achieve team targets.

• Worked with proprietary software and hardware components such as Cisco routers and switches Routing protocols such as RIP, BGP, and OSPF.

• Proficient in Linux and Windows OS environment

Cloud/Devops Engineer at Data Service Group October 2013 — October 2015

• Strong experience with AWS services including EC2, S3, ECS, EKS, VPCs, CloudTrail, KMS, ELB, ECR, SNS, SES, Lambda, CloudWatch, RDS and many more.

• Orchestrated, built and deployed micro-services using Docker and Kubernetes.

• Utilized Splunk, Prometheus and Grafana for continuous monitoring, logging, and real-time metrics to track system performance, application errors, and infrastructure health

• Collaborated with cross-functional teams to Designed and optimized CI/CD pipelines with AWS and Jenkins-

, incorporating Ansible for configuration management and automation, reducing manual errors and accelerating the software release process.

• Managed AWS services and automated diverse client projects, including cloud migrations, deployments, and optimization using Terraform and Ansible.

• Delivered high quality software product using software testing methodologies.

• Performed load-testing, stress testing and scalability during performance testing.

• Automated testing of web application using Cypress, Selenium Page 2

Education

Associate of Applied Science in Network Admin & Cyber Security, April 2022 MyComputer Career, Raleigh

Bachelor of Science in Computer Science, August 2013 Haute Ecole de Gestion et de Technologie, Cotonou

Areas of Expertise

Integration Quality Assurance Cypress

Problem-Solving Agile Development

Methodologies Analytical Skills

Performance Testing Kubernetes Jenkins

Automated Testing Ci/Cd Selenium

Network Administration Networking Skills Linux

System Testing Risk Analysis Professional Communication Customer Satisfaction Presentations Amazon Web Services Simulations Programming Languages Strategic Thinking Internships

Junior Devops/Linux Engineer (Internship) at NASKAD SKY HANDLERS, Lagos May 2012

• Conferred with the network's users to identify IT issues and desired improvements.

• Conducted routine maintenance and monitoring of Linux servers to ensure optimal system performance and security compliance

• Installed, configured, and maintained Linux servers, including CentOS, Ubuntu, Debian, Alpine and ensuring high availability and performance for critical business applications. Page 3

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