Real Estate Agent

TIMOTHY DILEO

Norwalk, CT ***** 203-***-****

Email: **********@*****.***

PROFILE

Highly skilled and accomplished Real Estate Agent with a successful track record of client acquisition, revenue growth on expanded referral network and management penetration. Strong passion, commitment and desire to build authentic relationships fuels my success.

COMPETENCIES

Licensed Real Estate Agent

Change/Transformation Management

Customer Loyalty

Solutions/Consultative Selling

Excellent Client Service

Networking/Outreach

Continuous Follow-Up

Client-Focused Partnerships

Team Coaching & Development

Goal Setting/KPIs

WORK EXPERIENCE 7/21 – Present

LICENSED REAL ESTATE AGENT

Develop meaningful relationships with buyers and sellers.

Use ongoing networking and outreach with Lenders, Attorneys, CPAs, and other referral sources.

Function as a solutions and consultative seller.

Establish client-focused partnerships.

Provide buyers with information on school systems, economic development, future property valuations, median income, transportation systems, and proximity to cultural centers.

Specialize in residential and commercial including buys, sales and leases.

Rank as a top producer through the development of a positive customer experience.

Serve as an Instructor, preparing students for their Real Estates License Exam.

STUDIES FOR REAL ESTATE LICENSE 10/20 – 7/21

HOMESERV USA, Norwalk, CT 4/19 – 10/20

A provider of insurance to homeowners to cover water line damage.

DIRECTOR, Account Management

Oversaw the Service Line Warranty of America Program team out of Canonsburg, Pennsylvania.

Developed relationships with 700 municipalities to obtain their approval, support and logos.

Sold coverage to homeowners using market penetration, branding and messaging.

Integrated Canonsburg and Connecticut teams into one successful business model.

Managed four Account Managers, and retained 95% of 4.3 households, with $3 million in annual revenues.

Effectively used account management skills to retain clients’ trust and loyalty.

Hired and trained 50% of staff within two months of assuming position.

Company provided severance due to Covid.

PROTEGRITY, Stamford, CT 3/18 – 9/18

A provider of data security solutions.

CLIENT RELATIONSHIP MANAGER, Customer Service

Supervised a professional team and collaborate with Sales Managers to support proposals & RFPs.

Served as a client advocate and liaison to ensure timely and accurate project deliverables.

Leveraged all Protegrity’s resources in order to provide clients with one-stop service solutions.

Utilized various metrics to measure customer satisfaction levels and to achieve continuous improvement.

Recruited to manage key and high dollar accounts and to preserve/grow a steady pipeline of revenues.

GREY JEAN TECHNOLOGIES, New York, NY 6/16 – 3/18

A provider of data analytics to predict and forecast consumer buying trends.

CUSTOMER SERVICE OFFICER

Directed a staff of fifteen employees aligning CRM functions with broader strategic objectives and the needs of valued clients, and built a customer-centric operational infrastructure.

TIMOTHY DILEO Page 2

Resumé (Continued)

WORK EXPERIENCE (Continued)

CUSTOMER SERVICE OFFICER (Continued)

Used key metrics to take a proactive versus reactive response to risks and opportunities.

Provided customer insights to the CEO and C-level executives to encourage positive change and transformative initiatives.

Established client-focused partnerships sharing ownership and accountability for achievement of expected outcomes.

VODAFONE, New York, NY 2012 – 2016

A provider of telecommunications expense management solutions.

MANAGER, Customer Service & Service Management

Supervised a team of fifteen employees to address the needs of Fortune 500 clients and to support $25 million in annual revenues.

Served as a client advocate, providing alternative telecommunications providers to reduce overall costs.

Conducted detailed carrier evaluations to ensure their ability to meet with reliability and quality metrics.

Served as a liaison between carrier services and clients to ensure achievement of service deliverables.

Managed the entire customer experience and transition to new carriers and ensured telecommunication provider accountability for total customer satisfaction.

HCPLEXUS, Darien, CT 2009 – 2012

A provider of specialty physicians, hospital and pharmacy listings/data to accommodate physician referrals.

MANAGER, Client Relations

Managed marketing campaigns to maximize awareness of products and services among target markets.

Managed key accounts including WEBMD and Boehringer Ingelheim with over $12 million in revenues.

Maintained an ongoing client dialogue to measure the value-added benefits of products/services.

AFFINION GROUP, Norwalk, CT 2006 – 2009

A direct marketer of reward programs working with banks, retailers and airlines.

SENIOR CLIENT MANAGER

Managed major accounts including Bank of America, Citibank and Washington Mutual, generating over $10 million in annual revenues.

Aligned incentive programs with identified consumer insights and measured the loyalty rates of consumers.

Created an opportunity for Affinion to have a presence with 6,900 credit unions.

Used competitor, market, industry and demographic data to consistently add value to clients.

SYNAPSE, a subsidiary of Time Warner, Stamford, CT 1997 – 2006

A marketer of magazine subscriptions in the United States and a direct marketing company.

SENIOR ACCOUNT MANAGER

Managed major accounts including Ticketmaster, JC Penney, Lillian Vernon, and more.

Used relationship management to retain 95% of accounts and used up-selling to generate over $4 million in annual sales.

EDUCATION

SACRED HEART UNIVERSITY, Fairfield, CT

Master of Business Administration

Bachelor of Science in BUSINESS MANAGEMENT

LICENSE

Real Estate License, State of Connecticut; Studying for the New York Real Estate License

ASSOCIATION

Member, The National Association of Realtors

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