Customer Service Pine Bluff

Elimshia Bledsoe

*****************@*****.*** 870-***-**** Arlington, TX

SUMMARY

Seeking a Shipment Management Associate II role with 14 years of diverse experience in quality inspection, package handling, and management. Excelled in maintaining product integrity and operational efficiency. Skilled in customer service, team coordination, and adhering to strict quality and safety standards. WORK EXPERIENCE

Assurance Wireless Lewisville, TX

Quality Checking Inspector Sep 2020 - Mar 2022

• Inspected devices for scratches and damages, adhering to quality standards and timelines.

• Maintained consistent quality checking processes to ensure product integrity before dispatch. Home Health

CNA - Certified Nursing Assistant Aug 2019 - Jan 2021

• Provided essential care by accurately taking vital signs and monitoring blood pressure for residents.

• Assisted in maintaining personal hygiene and comfort for patients through bathing and changing. Stant-lead Pine Bluff, AR

Package Handler Oct 2017 - Jun 2020

• Loaded and unloaded packages efficiently, ensuring a smooth workflow for the team.

• Maintained punctuality with a consistent record of on-time arrivals for all scheduled shifts.

• Communicated effectively with management regarding any operational changes or issues encountered. Burger King Pine Bluff, AR

Manager Feb 2015 - Sep 2019

• Managed daily operations to ensure compliance with established standards and customer satisfaction.

• Coordinated staff schedules and tasks to maintain efficient service delivery and operational excellence. JRMC Hospital Pine Bluff, AR

Housekeeping Aug 2015 - Feb 2019

• Maintained high standards of cleanliness and sanitation to promote a safe and welcoming environment for patients and staff.

• Adhered to strict health and safety protocols to ensure all areas met company and regulatory requirements. Pine Bluff Cable Pine Bluff, AR

Call Center Customer Service Representative Dec 2013 - Apr 2016

• Addressed customer inquiries efficiently, providing accurate information and resolving issues to ensure satisfaction.

• Managed both inbound and outbound calls, maintaining professional communication and service at all times. Sears Home Services Pine Bluff, AR

Customer Service Representative Feb 2010 - Jul 2015

• Addressed customer inquiries and resolved complaints, ensuring a high level of service satisfaction.

• Managed order processing and facilitated efficient return transactions. Big Red Travel Plaza Pine Bluff, AR

Cashier/Sales Associate Mar 2011 - 2014

• Processed various forms of payments and meticulously maintained accurate records of all cash and credit transactions.

• Provided customer service by issuing receipts and gift wrapping packages, ensuring a high level of client satisfaction. Rainbow Pine Bluff, AR

Cashier/Customer Service/Shift Leader Jan 2008 - May 2013

• Managed the creation and implementation of shift schedules, ensuring adequate staffing levels and addressing unexpected staff absences.

• Delegated daily tasks to team members and communicated any operational issues to management for prompt resolution.

Babystation

Child Care Assistant Jan 2008 - Jul 2011

• Facilitated engaging activities to promote a fun and educational atmosphere for child development.

• Managed snack preparation and potty training, ensuring a secure and nurturing environment for children. EDUCATION

Pine Bluff High School

High School Diploma, General Education

Pine Bluff, AR

Apr 2015

CERTIFICATIONS

Certified Nursing Assistant (CNA) March 2017 to November 2019 SKILLS

Quality Inspection • Quality Control • Assembly • CNA (3 Years) • Maintenance • Coordinate Measuring Machine • Quality Assurance • Restaurant Experience • Guest Services • Quality Management • Manufacturing • Home Care • Supervising Experience • Childcare • Cashiering • Customer Service • Sales • English

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