Customer Service Representative
Resume:
DeAnshea Griffin-Penman
Cincinnati, OH *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Conduent-Cincinnati, OH
January 2024 to Present
Handle customer inquiries and complaints. Provide information about the products and services. Troubleshoot and resolve product issues and concerns. Document and update customer records based on interactions.
Amazon Delivery Driver
Amazon-Cincinnati, OH
May 2023 to December 2023
• Delivering orders: Safely and on time to customers' addresses along predetermined routes
• Loading and unloading: Preparing, inspecting, and operating delivery vehicles
• Customer service: Providing exceptional customer service and building relationships
• Following procedures: Adhering to schedules and asking for feedback Life Coach
LS The Ranch-Cincinnati, OH
April 2023 to November 2023
• Provided individualized coaching and support to clients in developing essential life skills, such as communication, problem-solving, time management, and decision-making
• Utilized various assessment tools to identify strengths, areas for growth, and barriers to success for each client
• Collaborated with clients to develop strategies for overcoming challenges and building resilience Member Service Representative
Anthem Inc.-Cincinnati, OH
September 2020 to October 2022
Answered inbound calls and made outbound calls to members to assist in all insurance needs and inquired. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. * Uses computerized systems for tracking, information gathering and troubleshooting. handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. Customer Service Expert
Bon Secours Mercy Health-Cincinnati, OH
January 2020 to December 2020
Answer customer phone calls and provide them with the information that they request. Resolve customer complaints in a fair manner. Elevate customer concerns to managers and supervisors as needed. Education
High school diploma
Aiken New Tech Highschool - Cincinnati, OH
August 2014 to May 2018
Skills
• Meal Preparation
• Mentoring
• Medication Administration
• Case Management
• Caregiving
• Home Care
• Cold Calling
• Tutoring
• Social Work
• Laundry
• Patient Care
• Customer service (5 years)
• Customer support (2 years)
• Multitasking (3 years)
Certifications and Licenses
First Aid Certification
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