Customer Service Administrative Assistant

Lajuana Mcghee

*** **** ******** ****** ***** Magnolia, MS 39652 601-***-**** ***************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by healthcare industry, retail, and customer service experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Dependable team player who works collaboratively with staff to promote quality customer service.

Manage time and priorities to meet established deadlines.

Adapt to new challenges and ideas and able to develop relationships with diverse populations.

Communication Platforms – Zoom, Skype, and Google Meet.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 33 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Basic Coding Skills for ICD-10 & CPT

Check In Check Out Data Entry Release of Information Medical Laws & Ethics Claims Appeal Process HIPAA Compliance

CMS 1500 Claim Form Medicare Medicaid HMO PPO Insurance Verification Anatomy & Physiology Third Party Billing

Patient Processing Patient Registration Medical Records Management Medical Billing Knowledge Billing Cycle

CERTIFICATIONS

The Mississippi Board of Nursing Certified Nursing Assisting

Certified in BLS CPR

EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2024

PROFESSIONAL EXPERIENCE

TLC Home Companion Care, Inc. – Mandeville, LA 12/2014 – Present

Travel Home Health Aide

Travel to client homes to provide care and companionship.

Help client with light housekeeping duties, meal preparation, and medication reminders.

Assist with personal care, dressing, grooming, and mobility.

Communicate effectively with clients, family members, and co-workers.

Document client activities and change in behavior and abide by HIPAA guidelines to ensure privacy.

Camellia Estates – Macomb, MS 07/2024 – Present

Certified Nursing Assistant / CNA

Take vital signs and assist with activities of daily living – personal hygiene, mobility, and feeding.

Document and report observations of patient behavior, complaints, and physical symptoms.

Maintain confidentiality standards of protected health information in accordance with HIPAA guidelines.

Freedom Magnolia – Magnolia, MS 02/2023 – 07/2024

Housekeeper

Carried out the general cleaning and upkeep of client residences.

Prioritize and organize work and ensure duties are accomplished by deadlines.

Maintain confidentiality of client information.

Team-oriented and dedicated to ensuring highest standards are met.

Powell’s Food Mat – Liberty, MS 02/2022 – 10/2022

Retail Cashier / Customer Service

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operated cash register, scanned merchandise, accepted payments, and processed refunds, credits, and exchanges.

Stocked shelves and kept work area clean and organized.

Worked as part of a team and interacted with diverse customers and staff members.

Safran Aerosystems – Liberty, MS 08/2021 – 12/2021

Vest Operator / Assembly Line Worker

Operated machinery in a safe and efficient manner and in accordance with company procedures.

Inspected finished products for quality and adherence to specifications.

Met production goals and deadlines to maintain schedule and communicated effectively with team members.

Prior employment includes work at TLC HomeCare as a Home Health Aide in Magnolia, MS for 10+ years

Took vital signs, assisted with activities of daily living, documented patient condition, and ensured confidentiality

Contact this candidate