Social Media Customer Service
Resume:
Hannah Brittnacher
Appleton, WI *****
*******************@*****.***
Professional Summary
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Licensed Esthetician
Appleton, WI
November 2023 to Present
• Skincare Services: Perform a range of skincare treatments, including facials, chemical peels, dermaplaning, waxing, eyebrow tinting, and other specialized services.
• Sanitation and Cleanliness: Maintain strict hygiene and sanitation standards in all treatment rooms and work areas, following industry regulations and guidelines.
• Client Education: Educate clients about proper skincare routines, techniques, and post-treatment care to maximize the effectiveness of their treatments.
• Appointment Scheduling: Manage client appointments, including booking, rescheduling, and confirming appointments. Ensure efficient scheduling to optimize the use of time and resources. Quality Control
Lakeside Book Company-Appleton, WI
Present
• Review product and ensure it meets quality standards and regulatory requirements.
• Use various computer testing to verify product meets company policy and industry qualifications.
• Keep detailed records of the products that were tested.
• Identify products with defects or inconsistencies and follow company procedure to correct any non- conformance issues.
Bartender
Skyline comedy club-Appleton, WI
June 2021 to November 2023
• Cocktail Preparation: Expertly prepared a wide range of cocktails, mixed drinks, and specialty beverages according to established recipes and customer preferences.
• Customer Service: Provided exceptional customer service by greeting patrons, taking drink orders, offering menu recommendations, and ensuring a positive and enjoyable bar experience.
• Inventory Management: Assisted in managing bar inventory by monitoring stock levels, ordering supplies, and ensuring efficient use of ingredients and spirits to minimize waste.
• Upselling: Identified opportunities to upsell premium spirits, wines, and specialty cocktails, increasing sales revenue.
Media Manager
Purple Thistle-Pinehurst, NC
October 2020 to June 2021
• Content Creation: Create and curate a wide range of engaging content, including but not limited to images, videos, infographics, blog posts, and user-generated content.
• Management: Manage and maintain the company's presence on social media platforms, including Instagram, Facebook, Twitter, LinkedIn, TikTok, and Pinterest.
• Content Calendar: Plan and schedule content for social media platforms, ensuring a consistent posting schedule that maximizes reach and engagement.
• Audience Engagement: Monitor comments, messages, and mentions on social media channels. Engage with the audience, answer questions, and foster positive interactions. Content Writer
Sand and Pine Magazine-Southern Pines, NC
October 2020 to June 2021
• Managed and executed comprehensive proofreading of various documents, including marketing materials, articles, and reports, ensuring accuracy, clarity, and adherence to set guidelines.
• Collaborated closely with writers and editors to maintain the intended tone and style of documents while upholding high standards of quality and precision.
• Demonstrated a meticulous eye for detail by identifying and correcting grammatical errors, spelling mistakes, and inconsistencies in written content.
• Developed engaging and informative content for various platforms, including websites, blogs, and social media, to effectively communicate brand messages and engage target audiences. Custmer Service Representative
Alta Resources-Neenah, WI
March 2018 to October 2020
• Answering Inbound Calls: Respond to incoming customer calls promptly and professionally, addressing their questions, concerns, and requests.
• Customer Assistance: Provide accurate and timely information to customers regarding products, services, policies, and procedures.
• Problem Resolution: Investigate and resolve customer complaints and issues, ensuring a satisfactory resolution while maintaining company policies.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the company's CRM (Customer Relationship Management) system.
• Cross-Selling and Upselling: Identify opportunities to promote additional products or services to customers when appropriate.
Server
Butch's Pizza-Kimberly, WI
February 2015 to October 2018
• Meet customer needs by being attentive and diligent.
• Properly handle money and cash register.
• Assistother servers when needed.
Education
Associate in General Studies
Fox Valley Technical College - Appleton, WI
Present
Licensed/Certified in Esthetics
Academy of beauty professionals - Appleton, WI
April 2022 to October 2022
High school diploma
Kaukauna High School - Kaukauna, WI
September 2012 to June 2016
Skills
• Customer Service (4 years)
• Communication skills
• Content Creation (1 year)
• Bartender Experience (3 years)
• Blogging (1 year)
• Proofreading
• Analysis skills
• Bookkeeping
• Time management
Certifications and Licenses
Wisconsin Liquor License November 2020 to November 2022 Licensed Esthetician
October 2022 to March 2024
CDL B
September 2023 to September 2025
CDL class B.
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