Store Manager Customer Service

Ralph Likins

Houston, TX

Proven leader with extensive experience as Store Manager, adept in operations management and team leadership. Excelled in enhancing store profitability and customer satisfaction through innovative strategies and effective team coaching. Skilled in inventory management and customer service. Authorized to work in the US for any employer

Work Experience

Store Manager

PetSmart-Houston, TX

December 2008 to September 2024

Responsible for safety, promoting customer service, operations, inventory control and achieving sales outcomes. Human resource functions included hiring, scheduling, training associates in product knowledge and store regulations.

Co-Manager/Store Manager

Linens and Things-Houston, TX

January 2000 to November 2008

Co-Manager/Store Manager

Office Depot-Houston, TX

October 1997 to December 2000

Co-Manager/Store Manager

Service Merchandise-Houston, TX

May 1984 to October 1997

Education

Associate Degree in Business

Lamar Institute of Technology - Beaumont, TX

May 1982 to May 1984

Skills

• Retail Management

• Store Management Experience

• Profit & Loss

• Payroll

• Planograms

• Operations Management

• Supervising Experience

• Leadership

• Pricing

• Human Resources

• Cash Handling

• Merchandising

• Recruiting

• Loss Prevention

• Kronos

• Interviewing

• Budgeting

• POS

• Management

• Sales Management

Certifications and Licenses

Forklift Certification

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