Customer Service Support Specialist

Nneka Mackey

*******@*****.*** ELMWOOD PLACE, OH, US +1-513-***-****

WORK HISTORY

Member Support Specialist at GE Credit Union

August 2023 - August 2024 (1.5 Years)

Answer 100+ calls daily, handle payments, view accounts information, switchboard, cash advance,credit card and debit card assistance. Basic computer skills, teams and more. Caregiver at Home Helpers

June 2023 - June 2024 (1.5 Years)

Showering, meal prep, house keeping, medication, store appointments travels. Etc assist with mobility if needed, basic self care and more.

Scanner at Bon Secours Mercy Health

October 2022 - May 2023 (1 Year)

Answer emails, file papers electronic, scan,fax, print, sort mail and create cases. Complete VOEs and PSLF forms.

Toddler Lead Teacher at Champions Childcare

December 2020 - November 2021 (1 Year)

Organize lesson plans, use TS golds, Teach children through their developmental milestones, supervisor, work with early head start.

Resident Advisor at Springgrove talberthouse

June 2020 - January 2021 (1 Year)

Monitor offenders, login approve moments, answer phone calls. Send emails, check facility in a timely manor. Pass out assign medication. Little housekeeping around office. Scheduler at Riverside Payments

November 2019 - February 2020 (0.5 Year)

Make 250+calles daily to business, set appointments for merchant services representatives. Basic computer skills with work space system. -job ended CSR - Customer Service Representative at PLS Financial February 2019 - January 2020 (1 Year)

Verified checks,handle cash -process western union,bill payments and money orders. Answer phones calles and sale visa cards

Cashier and Customer Service at

April 2014 - October 2015 (2 Years)

Responsibilities clean fitting room. price point. print labels. change prices when a sign to. EDUCATION

cincinnati job corp - None

Graduated 2011-01-01

HSD in offcie administration

Nursing Inc - High School

Graduated 2015-01-01

High school diploma in Home Health Aide

SKILLS

Microsoft Word, To complete

Microsoft Excel, To complete

Automated External Defibrillator, To complete

Analytical, To complete

Teaching, To complete

Call Centers, To complete

Sales Till Operation, To complete

Child Development, To complete

Housekeeping, To complete

Customer Service, To complete

Communication, To complete

Corel Wordperfect Office, To complete

Data Collection, To complete

Data Entry, To complete

Debits And Credits, To complete

Electronics, To complete

Finance, To complete

Child Care, To complete

Recruitment, To complete

Home Care, To complete

Interpersonal Skills, To complete

Problem Solving, To complete

Mathematics, To complete

Medication Administration, To complete

Microsoft Office, To complete

Nursing, To complete

Operational Systems, To complete

Professional Attitude, To complete

Typing, To complete

Service Orientation, To complete

Coordinating, To complete

Assessments, To complete

Filing, To complete

First Aid And Preparedness, To complete

Administration, To complete

Attention To Detail, To complete

Curiosity, To complete

LANGUAGES

English, Advanced

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