General Manager Team Members

Deloris Woods

*** *** ****** *******, ** *****

662-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

**/**** – Present Firehouse Subs Collierville, TN

General Manager

Annual Sales Volume: $1.6M

• Hired in as an Assistant General Manager and promoted to General Manager May 2022

• Analyze sales reports to ensure profitability and achieve sales targets; submit P&L reports to the District Manager

• Manage a team of 27 members

• Maintain labor costs maintained between 16-17% and keep food costs within a 1% variance

• Ranked 2nd in sales within the district and among 6 franchise stores

• Promoted team members to shift leads and management positions

• Recruit, hire, schedule and coach all team members and management, train all Shift Leaders and Management

• Proudly achieved high sales performance at my location

• Oversee daily operations

• Ensure compliance with health and safety regulations, including food handling and sanitation

• Manage inventory, ordering supplies, and maintain vendor relations

• Coordinate and ensure regular maintenance of all equipment

• Provide excellent customer service and train team members on service standards

(Reason for looking: Recruited by Patrice and Associates) 04/2014 – 10/2020 Sprouts Farmer Market Memphis, TN Front End Lead

• Managed the efficiency of cashiers and front-line operations

• Led store sales efforts, including recruiting, training, coaching and scheduling team members

• Acted as the Store Manager during their absence

• Maintained high levels of customer satisfaction by addressing and resolving complaints

• Implemented reward programs for team members

• Ensured compliance with company policies and procedures regarding department records and cash handling and accounting practices

• Supervised sales promotions

• Adhered to all health and safety standards, ensuring work areas were clean, organized and sanitized

• Assisted with inventory management with ordering and receiving

(Reason for leaving: Hours were cut due to Covid)

EDUCATION

High School Diploma Gentry High School Gentry, AK

Contact for Interview: 662-***-**** Deloris Woods

Contact this candidate