Customer Service Data Entry
Resume:
MARY VIBBARD
OFFICE WORKER
Contact
**********@*****.***
Walbridge, OH 43465
Professional Summary
Proven track record of excellence in customer service and multitasking, honed over years at Toledo Edison and other notable organizations. Expert in leveraging teamwork and advanced problem-solving skills to exceed client expectations and streamline operations. Demonstrated success in enhancing customer satisfaction and efficiently managing financial responsibilities.
Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Skills
Teamwork and collaboration
Customer service
Friendly, positive attitude
Multitasking
Dependable and responsible
Calm under pressure
Experience
PAYEES ST PAUL'S COMMUNITY CENTER—Toledo, Ohio March 2017 - Sep 2024
Worked with coworkers to complete tasks.
Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Responded quickly to meet customer needs and resolve problems.
Paid Rent and utilities for 85 clients.
Ensured clients had weekly spending money.
Worked with clients to navigate from receiving checks to use debit cards.
Bank reconciliations were completed in a timely manner.
CONSUMER REPRESENTATIVE TOLEDO EDISON—Toledo, Ohio July 1994 - Jan 2016
Provided excellent customer service to customers in person, over the phone and via email.
Followed up with customers after purchase completion to ensure satisfaction levels were met.
Utilized problem-solving skills to identify root causes of customer issues and devise innovative solutions.
I worked with clients in five states within FirstEnergy.
Adhered to established policies, procedures and regulations when interacting with customers.
Performed data entry tasks accurately and timely for order processing purposes.
SPECIALIZED BILLING CLERKCONNEAUT LEATHER INC—Conneaut, Ohio July 1988 - June1994
Provided excellent customer service by responding to phone calls and emails regarding billing issues.
Developed expertise in specialized billing software to maximize efficiency.
Prepared documents such as invoices, credit memos, purchase orders, as needed.
Collaborated with other departments to ensure accuracy of billing information.
Processed orders from sales reps.
Inventory Management
Education
RAILROAD & AIRLINE CLERKS IN BOOKKEEPING, OFFICE WORK JULY 1974 CLEVELAND JOB CORPS—Cleveland, Ohio
References
References available upon request
Professional Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Contact this candidate