Customer Service A Team

Keisha Pagan Email ***************@*****.***

Server Address San Jose, CA

Bilingual (English and Spanish) motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problemsolving while maintaining a positive attitude in a fast-paced environment.

SKILLS

•High-Volume Dining

•Wine Pairings

EXPERIENCE

Server

Self Employed, San Jose, CA

•Sales Expertise

•Order Accuracy

Jan 2002 - Present

Server

Self Employed, San Jose, CA Dec 2000 - Present

•Worked at Denny's, acapulco and ihop

•Provided excellent customer service by anticipating needs and responding promptly to requests.

•Greeted and accommodated guests, building positive experience from first interaction.

•Demonstrated ability to interact with customers in a friendly and professional manner.

•Prioritized multiple tasks in dynamic environment and stayed calm and composed.

•Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

Service Merchandiser

RSBS Inc, Sacramento, CA Dec 2022 - May 2023

•Efficiently identified out-of-stock items and restocked shelves within allotted timeframes.

•Utilized excellent communication abilities to effectively collaborate with management teams at various stores.

•Resolved conflicts between customers and staff members in an efficient manner while upholding company values.

•Managed the ordering process for merchandise from vendors, ensuring timely delivery of goods.

Housekeeper

Maids In America, Sacramento, CA Mar 2013 - Dec 2013

•Dust-mopped, vacuumed, and buffed floors to maintain a clean and safe environment.

•Cleaned and restocked restroom areas with towels and toiletries.

•Demonstrated ability to clean and organize multiple rooms efficiently and effectively.

•Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins.

•Prioritized work tasks and remained flexible to workload changes.

•Developed proficiency in operating various cleaning equipment, such as vacuums, mops, and carpet cleaners.

•Sanitized tables and countertops with cleaning solutions.

•Sanitized bathroom fixtures and restocked amenities according to established protocols.

EDUCATION

High School Diploma

Cheshire High School, Connecticut Jun 1989

LANGUAGES

English Spanish

Fluent Fluent

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