Customer Service Operations Manager
Resume:
Justin Lundquist
Saint Peters, MO *****
****************@*****.***
Professional Summary
Hardworking professional with nearly two decades of experience in logistics, operations, and customer service. Skilled at managing teams, improving workflows, and handling complex shipping processes. I’m also a hands-on problem-solver who isn’t afraid to jump in and get things done. I value learning, adaptability, and delivering solid results, whether it’s leading a team or running my own business. Authorized to work in the US for any employer
Work Experience
Operations Manager
Hydrocleaners-Saint Peters, MO
August 2024 to Present
overnight staff and make sure the work gets done safely and on time. Handle equipment maintenance and provide training to keep things running smoothly. Communicate updates, solve problems, and keep everything on track. Self Employed
Create it on canvas llc-St. Louis, MO
October 2020 to Present
Started and grew a small photography and canvas printing business. Manage every part of the business, from photography to printing and working with customers. Built a loyal customer base through word-of-mouth and by delivering quality work. Key Skills:
Proficient in photography techniques, including portrait, landscape, and event photography Expertise in digital editing and enhancing photographs for optimal print quality. Rideshare Driver
Lyft & Uber-St. Louis, MO
October 2019 to Present
Drive safely, stay friendly, and make sure passengers have a good experience. Built a reputation for reliability and excellent customer service.. Key Skills:
Exceptional knowledge of local routes and traffic patterns Outstanding customer service and communication skills Punctual and reliable with a strong work ethic
Proficient in using navigation apps to optimize routes Commitment to passenger safety and satisfaction
Import/Export Coordinator
Ram International-O'Fallon, MO
August 2013 to October 2020
Handled international shipments and bookings for air, ocean, and ground transport. Streamlined internal processes by automating reporting tools. Helped to program company operations software.
Created and executed several automated processes.
Made sure shipments met all regulations, including handling hazardous materials.. Import/Export Coordinator
Logictrans corporation-Berkeley, MO
September 2010 to August 2013
Created documentation for international cargo as well as bookings with steamship lines, airlines, truck and rail. Was also tasked with accounts payable and sales work. Air Export Coordinator
DHL Global Logistics-Hazelwood, MO
June 2003 to September 2010
Created export documents for international shipments. Worked in warehouse unloading and loading cargo on domestic carriers. Made cargo bookings with air carriers, domestic trucking companies. Worked directly with shipping customers.
Created shipment quotations for customers.
Education
High school diploma
Hazelwood West High School - Hazelwood, MO
September 1992 to June 1998
Skills
• Accounts Payable
• Office Management
• Account Reconciliation
• QuickBooks
• Accounting
• Project Management
• Typing (10+ years)
• Forklift (10+ years)
• 10 key typing (10+ years)
• Computer skills (10+ years)
• SAP
• Accounts receivable
• Customer service
• Supervising experience
• Order entry
• Freight
• Load & unload
• Analysis skills
• Leadership
• Profit & loss
• Customer relationship management
• Office management
• Driving
• Sales
• Photography
• Manufacturing
• Detailing
• Car Wash
Awards
Excellence Award
June 2017
Awarded for excellence in the workplace.
Certifications and Licenses
Driver's License
Forklift Certification
Assessments
Work style: Conscientiousness — Proficient
March 2024
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Data entry: Attention to detail — Proficient
January 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Working with MS Word documents — Proficient
March 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Basic maintenance and repair — Proficient
March 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
March 2024
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Analyzing data — Proficient
May 2024
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Work style: Reliability — Proficient
September 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Forklift safety — Proficient
January 2024
Best practices and safety hazards in forklift operation Full results: Proficient
Attention to detail — Proficient
December 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
January 2024
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
January 2024
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
March 2024
Responding to customer situations in a retail setting Full results: Proficient
Recruiting — Proficient
September 2023
Managing the candidate sourcing and selection process Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Mechanical knowledge — Proficient
February 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Managing accounts in QuickBooks — Proficient
June 2024
Using QuickBooks software to manage business financials Full results: Proficient
Warehouse safety — Proficient
January 2024
Using safe practices in a warehouse setting
Full results: Proficient
Business math — Proficient
July 2024
Using basic math to solve problems in a business context Full results: Proficient
Warehouse shift leader — Proficient
February 2024
Supervising warehouse staff and maintaining safety and security standards Full results: Proficient
Administrative assistant/receptionist — Proficient February 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
January 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Scheduling — Proficient
December 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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