Customer Service Representative

CORY MAYHAM

************@*****.*** 210-***-**** San Antonio, TX 78217

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Experience

Assistant Manager Helu Residential - San Antonio, TX 07/2024 - Current

Collaborated with management on developing strategic plans for achieving business goals.

Communicated regularly with residents to gain insights into their needs.

Building positive relationships with prospective and current tenants.

Overseeing the timely and successful completion of maintenance requests.

Showing properties to prospective tenants and answering relevant questions.

Preparing and executing detailed and legally compliant lease agreements.

Overseeing all financial procedures, including verifying renter income, processing monthly payments, and executing default protocols.

Creating organizational systems to support accurate record keeping, efficient financial transactions, and prompt renter complaint resolution.

Highly developed written and oral communication skills, including the ability to communicate across digital platforms and in person.

Attention to detail.

Effective time management, including prioritization of time-sensitive items and the ability to meet deadlines.

Organizational skills.

Strong interpersonal skills to support relationships with a broad range of stakeholders.

Knowledge of regional and national real estate laws and guidelines for rental property.

Proficiency with word processing software and other related tools.

Leasing Agent Asset living Property Management - San Antonio, TX 01/2024 - 05/2024

Meeting with prospective tenants, taking them on tours of the units they are interested in and highlighting the benefits of the units and property

Preparing and executing lease documents according to property standards and regulations

Conducting credit and background checks to qualify potential tenants

Confirming information and references provided by potential tenants on the application

Providing information about a particular property and the community for a prospective client

Obtaining client signatures on leasing agreements that are acceptable to the owner of the property

Greeting visitors to properties and answering their questions

Explaining leasing policies to prospective renters.

Field Service Supervisor Pro-Vigil Surveillance - San Antonio, TX 02/2023 - 01/2024

Field Services Coordinator's are expected to provide high levels of customer service to our customers as well as collaboration with the Field Services Technicians, Vendors, Technical Services and Production

FS Coordinators are responsible for providing on time and on budget performance for ticket mobilizations

Key components of the role include; the timely routing of all tickets, coordination of resources and providing timely and appropriate customer updates on the status of their issue resolution

All responsibilities will need to be performed in a highly professional manner focusing on Safety, Quality, Communication and Performance.

Property Claims Adjuster Allcat Claims Service - San Antonio, TX 02/2023 - 02/2023

Providing outstanding customer experience

Examines insurance policies and other records to determine insurance coverage

Interviews, telephones, text, email and/or corresponds with insureds, vendors, and agents regarding claim

Writes estimate for cost of repair or replacement

Prepares report of findings and negotiates settlement with claim parties

Revises case reserves in assigned claims files to cover probable costs

Communicate status of claim effectively and often to all parties of the claim.

Leasing Consultant Indian Hollow Apartment - San Antonio, TX 06/2022 - 02/2023

Prepared lease paperwork and obtained signatures and first payments from new residents

Escalate critical issues to property manager

Answered calls and responded inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems

Assessed customer needs and upsold products and services to maximize sales

Provide tours of property and amenities to prospective tenants and offered valuable information regarding major features.

Leasing Agent Stonehill at Pipers Creek Apartment - San Antonio, TX 06/2021 - 06/2022

Frontline personal tasked to create a welcoming and friendly leasing office environment to both potential and existing residents

Greeting potential qualifying prospects

In addition, conduct tours of the community in order to close the sale on potential future residence

Data entry of all information such as leasing traffic, accurately and ensure timely follow up with all prospective residence in a timely manner

Ensure confidential documentation and adherence to all policy, guidelines, and or legal requirements at it pertains to Fair Housing laws

Managed the complete life cycle of the leasing process from beginning to end, including completion of leasing documents and inspecting units to ensure all new residents have amazing customer experience.

Technical Support Advisor Kelly Services - San Antonio, TX 08/2017 - 06/2021

Front line personnel tasked to handle inbound calls from clients/customers regarding products and services

Strong use of interpersonal skills, verbal and written communication skills, and experienced listening and probing skills used to isolate issue causes

Solid system navigational skills with the ability to utilize available resources to identify appropriate solutions for customers

Ability to educate end-user/customer on product features and benefits; answering questions and setting proper expectations for customer inquiries

Ensure customer satisfaction through effective and empathetic call resolution

Identify and escalate emerging product or customer dissatisfaction issues

Proving ability to maintain Key Performance Indicators (KPIs)

Experienced in metric attainment.

Technical Support Advisor VMC - San Antonio, TX 12/2016 - 08/2017

Front line personnel tasked to handle inbound calls from clients/customers regarding products and services

Strong use of interpersonal skills, verbal and written communication skills, and experienced listening and probing skills used to isolate issue causes

Solid system navigational skills with the ability to utilize available resources to identify appropriate solutions for customers

Ability to educate end-user/customer on product features and benefits; answering questions and setting proper expectations for customer inquiries

Ensure customer satisfaction through effective and empathetic call resolution

Identify and escalate emerging product or customer dissatisfaction issues

Proving ability to maintain Key Performance Indicators (KPIs)

Experienced in metric attainment.

Technical Support Advisor Ibex Global - San Antonio, TX 05/2015 - 12/2016

Communicate with customers engaging in active listening skills to understand customer issues

Provide product features and benefits, answering questions and setting proper expectations for customer inquiries

Utilize available resources to identify appropriate solutions for customers

Ensure customer satisfaction through effective probing to isolate issues causes to provide call resolution

Identify and escalate emerging product or customer dissatisfaction issues

Additional task and projects as assigned.

Customer Service Representative Esurance - San Antonio, TX 09/2014 - 05/2015

Check to ensure that appropriate changes were made to resolve customer's problems

Complete Contact forms, prepare change of address records, and issue service discontinuance orders using computers

Confer with customers by telephone order to provide information about products and services, to take orders, or cancel accounts, or to obtain details of complaints

Determine charges for services requested, collect deposits or payment, and/ or arrange for billing

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Refer unresolved customer grievances to designated departments for further investigation

Resolves customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills according to policy

Review insurance policy terms in order to determine whether a particular loss is covered by insurance

Solicit sale of new or additional services or products.

Customer Service Representative Office Ally - San Antonio, TX 08/2013 - 09/2014

Managed customer communication for account inquiries complaints, follow-up support or other services issues

Mediated between medical providers and insurance company

Assisted with the status of claims as well as proper procedure in creating, correcting and resubmitting claims in order to receive reimbursement of medical services

Assisted in maintaining and keeping customer wait times to below 3 mins during peak hours.

Education

St Philip's College San Antonio, TX 08/2017

Associate's degree: Culinary Arts

Skills

Retired military

Data entry/Records management

Build rapport

Proficient in both the English and Spanish languages

Easily manage upset customers, conflicts, and challenging situations

Money Handling

Customer rapport

Customer Relationship Management (CRM)

Budgeting and finance

Promotional planning

Staff Management

Customer Relations

Recruitment and hiring

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