Administrative Assistant Customer Service

Walidah Salaam

Decatur, GA *****

(Cell) 770-***-**** – *********@*****.***

CAREER PROFILE

Operations Administrative professional with over 20 years experience. I am seeking a position where I can utilize my skills to contribute to the success of a company or organization. I am looking for a full-time position to learn and expand upon the skills I currently have while also developing new skills.

Skilled in Microsoft Office Suite, Banner, Banner Web, Eclipse, DocStar, Campus Logic, QuickBooks. Bill.com, Word Press, Zoom.com and Authorize.net.

EDUCATION

Georgia Piedmont Technical College, Clarkston, GA

Associate of Applied Science Business Administrative Technology: December 2017

Diploma in Business Administrative Technology: May 2017

Technical Certificates earned: Legal Administrative Assistant and Microsoft Software

WORK EXPERIENCE

Sigma Pi Phi Fraternity, Office of the Grand Boule, Atlanta, GA Operations Administrator 5/2021 – 07/2024

Tracking donations, accumulating donor history, acknowledging incoming donations and managing donation reporting

Handling communications with donors and vendors via phone, email and in-person

Management and distribution of donor incentives

Processing transactions, updating ledgers and budgets

Assist with preparation of the Annual Report, Board of Trustees and Budget and Allocations meeting materials

Performing basic office tasks such as filing, vendor payments and data entry

Assisting with audits, quality checks and resolving discrepancies

Providing general support as needed The Boule Foundation’s DOO, Officers and Board of Trustees

Coordinating bank deposits with the Fraternity’s Office Manager

Work closely with the Foundation’s Administrative Assistant on shipping medallions or charms for legacy awardees

Oversight of the certificate process for legacy awardees and vendor management

Assist the Foundation’s accountants and auditors

Other duties as assigned

Georgia Piedmont Technical College, Clarkston, GA Financial Aid Specialist 01/2016 – 5/2021

Meet and greet students, assist staff and faculty who enter the office to ascertain their needs

Serve as a point of contact for financial aid concerns via emails and in person

Receive incoming student applications and other required documents; Code verification documents in Banner

Update skip tracer information and compare in Banner and update info sent by loan companies

Scan student documents in Eclipse system (formerly DocStar)

Complete Satisfactory Academic Progress (SAP) Evaluation Forms

Guide and assist students with their FAFSA applications and completing loan information on StudentLoans.gov

Assist students with issues related to Banner and Campus Logic

Assist Financial Aid advisors with projects and assigned duties as needed

Promoted to full time in 12/2017

Promoted to oversee the Satisfactory Appeal Program 2019. Appeals processed through Campus Logic and updating students Banner accounts. Correspondence sent to students regarding appeals decisions

Monitors SAP status for students

Collects and reviews SAP documents to determine completeness

Requests additional SAP information for incomplete or inconsistency

Supervise FWS students

Assists with front-counter duties as needed

Georgia Piedmont Technical College, Clarkston, GA Program Assistant/ Business Dept. 10/2014 – 012016

Served as front desk office receptionist

Meet and greet students, staff and faculty entering Business and Computer Information Systems department

The Halal Businesses, Inc., Atlanta, GA Bookkeeper / Assistant to the CEO 02/2013 – 02/2014

Managed client database of over 300 in a 12 month period, contributed to strong growth in company

Back-office technical support team member

Processed new client payments and applied funds to clients’ accounts in QuickBooks

Generated invoices for payments and reconciled accounts once a month

10% advertisement through promotions and social media campaigns

Circulated the weekly newsletter via email list serve

Maintained the office calendar by setting up meetings with staff and clients

Organized conferences and Public Relations events

Emory University, Atlanta, GA Senior Secretary/ Records Coordinator 10/2004 – 02/2013

Processed the semester and summer CIPA study abroad application fees while interacting with the Bursars office daily

Collaborated with the Admissions and Registrars Office’s on registration issues

Produced queried reports and distributed them to department heads throughout selected campus offices

Registered study abroad students in their semester and summer classes

o75% of primary focus is following a timeline for registration

oEntering students in their prospective classes and study agreements for billing purposes

oRunning queries and reports daily for non-payment

oMonitoring cancellation review list and contacting students for “non-payment” status

Maintained and organized filing system; rotation of files through out the semester and purged files once a year

Processed 75-150 study abroad transcripts per semester and over 300 summer study abroad transcripts

Memberships

The National Society of Leadership and Success, 2016

Ladies in Action, 2016

Southern Association of Student Financial Aid Administrators (SASFAA), 2020

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