Service Representative Customer
Resume:
Hema Ramos
Pasadena, Tx *****
Skills
• Bilingual
• Excellent Communication Skills
• Strong phone contact handling skills and active listening
• Proficient in Microsoft Office
• Ability to work in a fast-paced environment
• Flexibility/Adaptability/Managing Multiple Priorities Education
Associate of Science in Life Science
San Jacinto College Pasadena, TX
Expected Graduation date: May 2024
Work Experience
2019 to Present Nuro Inc. - Sim Behavior Labeling Associate Job duties : Carrying out quality control/assurance of sim behavior labeling work, piloting and validating new tools and workflows, striving for consistent results and perpetual process improvement.
2016 to 2019 Apple - Technical Customer Service Representative Job duties : Assist customers with troubleshooting technical issues on devices. Walk customers through resetting account information and submitting necessary documentation to unlock accounts. Experience handling customer and company confidential information.
2015 to 2016 Infocu 5 - Technical Customer Service Representative Job duties : Assisted customers with placing orders . Helped customers enroll in membership programs or cancel their accounts. Responsible for e-mailing payment confirmation.
2013 to 2015 Directv - Commercial Customer Service Representative Job duties : Resolve customer accounts and verify account information. Processed customer payments and helped set them up on auto pay. Assist customers with updating payment information .
2011 to 2013 Color Factory Inc.- Quality Control Inspector Job duties : Inspect, test, and sample materials or assembled parts or products for defects and deviations from specifications. Observe and monitor production operations and equipment to ensure conformance to specifications and make or order necessary process or assembly adjustments.
2008 to 2011 99 Cent Only Stores - Inventory Specialist Job duties: Focuses on all aspects of inventory movement, such as restocking and accounting for warehouse items. Responsible for compiling and maintaining records of the value, type and quantity of a company's supplies.
2006 to 2008 Pom Wonderful- Quality Control Inspector Job duties: : Inspect, test, and sample materials or assembled parts or products for defects and deviations from specifications. Observe and monitor production operations and equipment to ensure conformance to specifications and make or order necessary process or assembly adjustments.
Contact this candidate