Data Entry Administrative Assistant

KASHA MALONE

708-***-**** ********@*****.*** BLUE ISLAND, IL 60406

Work Experience

ADMINISTRATIVE ASSISTANT, Evanston, IL

Community Economic Development Association (CEDA), Sept 2022-Jan 2023

Gathered information from customers and clients, ensuring accuracy and completeness.

Input data into the central database for efficient record-keeping.

Retrieved requested data promptly to meet operational needs.

Updated and maintained the database system as required, ensuring its reliability and functionality.

DATA ENTRY SPECIALIST

PNC Bank, Itasca, IL Mar 2021-Sept 2022

Collaborated with team members to ensure timely completion of projects within given deadlines.

Utilized advanced computer skills to accurately enter large volumes of numerical data into multiple databases and spreadsheets.

Performed data entry and validation of customer information in a high-volume, fast-paced environment. Utilized multiple software programs to manage data entry functions.

Maintained database by entering new and updated customer and account information. Preserved customer confidence and protect operations by keeping information confidential.

Reviewed input/output data to verify completeness, accuracy, and conformance to quality standards and specifications.

CHAT PRESENTATIVE

Enova International, Chicago, IL Oct 2020-Mar 2021

Respond to chats from customers to answer and service any questions they may have.

Handle all customer inquiries, and requests, and thoroughly educate them on our products and services. Identify, research, and resolve customer questions or issues.

Communicate clearly and professionally with all customers, co-workers, supervisors, and management. Maintain accurate, up-to-date information for customer accounts.

Demonstrated knowledge of all applicable laws, regulations, and guidelines related to customer service roles.

Tracked customer interactions within the CRM system for future reference.

Followed up with customers after resolving their issues to ensure complete satisfaction.

SERVER/BARTENDER

Cajun Boil and Bar, Oak Park, IL Nov 2019 - 2020

Prepared a variety of alcoholic and non-alcoholic beverages for patrons in the bar and restaurant setting.

Interacted with customers, took orders, and efficiently served snacks and drinks.

Assessed customers’ preferences and needs, providing recommendations, and mixing ingredients to prepare cocktails accordingly.

Planned and presented the bar menu, ensuring a diverse selection for patrons to choose from.

ORDER ENTRY SPECIALIST

Insight Global, Schaumburg, IL April 2019-August 2019

Facilitated team communication to ensure adherence to deadlines and quality assurance standards, resolving customer issues and providing tracking details promptly.

Stayed informed about products and services, contacting both new and existing customers to highlight product benefits and demonstrating features to meet customer needs.

Prepared and processed contracts and order forms efficiently for new and existing customers, ensuring seamless transactions.

Education

Triton College, January 2012

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