Customer Service Representative

SHARIFAH DUREN

Irvington, NJ *****

862-***-**** - *************@*****.*** - WWW: Bold Profile

SKILLS

• Customer Service • Payroll

• Cash Handling • Data Filing

• Problem-solving abilities • Active Listening

• Critical Thinking • Problem Resolution

• Money handling abilities • Payment Processing

• Paperwork Processing • Staff Training

PROFESSIONAL SUMMARY

Excellent organizational skills, resourceful, highly adaptable in various settings. Unique ability to multi-task while maintaining focus on priority assignment. 10+ years of supervisory and management experience, fast learner with a reputation for displaying professionalism, integrity and ability to create order from chaos. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

WORK HISTORY

08/2020 to 03/2022 Customer Service Representative Carnival Cruise Lines – Work From Home

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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• Responded to customer requests for products, services, and company information. 05/2019 to 05/2020 Garment Inspector

Rent the Runway – Secaucus, NJ

• Dry Cleaner, fabric care & inspection, inventory control

• Adhered to safety protocols

02/2018 to 04/2019 Picker

Amazon Fresh – Avenel, NJ

• Picking, prepping and packing items for customer with accuracy

• Inventory control, inspection and evaluation, maintained proper documentation 11/2015 to 11/2016 Warehouse Teammate

Active Staffing – Newark, NJ

• Sorting, packing, and prepping food products

• Inventory control, inspection and evaluation, maintained proper documentation

• Adhered to safety protocols

06/2014 to 08/2015 Warehouse Teammate

Lyneer Staffing – Secaucus, NJ

• Receive, count and verify incoming shipments

• Stock warehouse and maintain order and safety

• Monitor inventory levels

04/2014 to 05/2014 Warehouse Teammate

Remedy Staffing – Carteret, NJ

• Sorted packages to the assigned belts

• Scanned packages into the correct destinations

11/2013 to 01/2014 Treat Team Member

Rita's Italian Ice – Elizabeth, NJ

• Cashier, took customers' orders

• Maintained a clean and safe work environment

12/2000 to 02/2010 Part-Time Supervisor

U.P.S – Secaucus, NJ

• Supervised 20+ employees at any given time

• Responsible for making sure production was maintained

• Responsible for making sure the employees were working safely Responsible for human resources assignments regarding onboarding, training and termination

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EDUCATION

01/2016 Business Management & Accounting Classes

Essex County College - Newark, NJ

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