Customer Service Driver Manager
Resume:
ARNOLD PURVIS
SPRINGVILLE, AL 35146
Email: ***********@*****.***
OPENING SUMMARY
I am interested in a position which allows me to perform the duties of which I can excel in a professional setting and utilize
my vast experience and knowledge gained from my extensive work history in the transportation field. This includes an ex-
tensive background in office management, transportation safety, billing and payroll along with customer service, dispatch
and recruiting. A long term position is desirable. I am an excellent multi-tasker with superior customer service skills. Also,
I am very organized as well as proficient in many areas and quite a problem-solver. I feel I would be a great asset to any
company. My references will verify that I am a true and loyal employee. I am a business-minded person who can set, ac-
complish and exceed goals. I am great with people and am enthusiastic. I have an extensive knowledge of computers and
various programs.
Skills
Supervise drivers, Fleet Managers, Shop (Dry Bulk, Flatbed, Dumps, Vans)
Previous tractor trailer driver – experienced in 48 states
Root cause analysis
Interviewing, Qualifying, Hiring, Termination of Drivers and Staff
Maintaining Budget
E-logs /Electronic Logging Device
TMW Program
Train drivers on ELD & D.V.I.R.
Excellent Communication Skills
DOT Regulations Safety Compliance
Microsoft Office daily usage including Excel
Experience
Ryder Systems
Driver Manager ( 07/21 to 08/23)
Managed two accounts for Ryder
AMICO of Birmingham ( expanded metal for security fence & gates)
Dispatched and planned all drivers on this account
Called Brokers for 50 + Flatbed loads each month
Complete reports as required by company
Handle all incidents and accidents and complete root cause analysis and reports
Processed Payroll and made corrections
Build Rate cons for the Brokers so we could bill them
Built trips for over the road drivers using PC Miler
Interviewing, Qualifying, Hiring, Termination of Drivers and Staff
Issue verbal and written warnings
Conducted road tests for new drivers
Goodwill Account of Birmingham & Huntsville, AL
Driver Manager (08/2023 to 8/2024)
• Managed all Drivers for Birmingham & Huntsville, AL areas
• Processed Payroll and made corrections
• Monitored E.D.V.I.R.'s
• Trained Drivers on several daily routes
Held Monthly Safety Meetings
On Call 24/7
Interviewing, Qualifying, Hiring, Termination of Drivers and Staff
Complete reports as required by company
Issue verbal and written warnings
Handle all incidents and accidents and complete root cause analysis and reports
Conducted road tests with new drivers
Evergreen Transportation
Driver Manager (10/2020 to 5/2021)
Manage, load planning and dispatch to drivers daily
Handle any breakdown calls
Complete reports as required by company
Report any incidents and accidents and complete root cause analysis and reports
Rotated being on call for the Calera, AL terminal nights and weekends
Customer service
Issue verbal and written warnings
Material Delivery Service (BTC East Inc.) – Multiple Positions
Field Manager (2019-July 2020)
Oversee day to day operations of several terminals
Interview, hiring, terminations
Complete reports as required by company
Handle all incidents and accidents and complete root cause analysis and reports
Train new drivers on E-logs E- D.V.I.R.’s and PeopleNet / Qualcomm
Issue verbal and written warnings
Issue P.O.’s and assisted with reducing shop cost by up to 90%
Responsible for completing accessorial pay
Customer service
Fleet Manager (2006-2019)
Dispatch drivers
Customer Service
Schedule equipment in for PM service
Scan and index paperwork into TMW system
Route drivers to eliminate excess cost
Truck Driver (2002-2006)
Ensured timely pick-up and delivery of loads
Train new drivers
Complete Daily Logs and D.V.I.R.’s
Wiley Sanders Truck Lines
Truck Driver (2000-2002)
Ensured timely pick-up and delivery of loads
Train new drivers
Complete Daily Logs D.V.I.R.’s
Education
Truck Driving Institute, Gulfport, MS (January 2000)
Driving Certificate
Smith System Safe Driving Certificate
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