Post Job Free
Sign in

Customer Service Call Center

Location:
Dawsonville, GA
Posted:
December 04, 2024

Contact this candidate

Resume:

**/**** - **/****

**/****

High School Diploma

Northern High School;

Dunkirk, MD

Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.

Customer Care Representative

Carmax Auto Finance Kennesaw, GA

JAYLIN ”

ROBINSON

CONTACT

**********@*****.***

404-***-****

Dawsonville, Georgia 30534

EDUCATION AND

TRAINING

SUMMARY

SKILLS

• Customer research

• Following conversation scripts

• Debt collection

• Investigation due diligence

• Persuasion strategies

• Call center experience

• Persuasion techniques

• Goal oriented

• Payment plan development

• Patience and persistence

• Negotiation

• Call center background

• Verbal communication

• Customer service

• Time management

• Computer skills

• Collections processing

EXPERIENCE

Provided accurate, valid, and complete information to customers.

Developed rapport with clients via consistent, clear interaction.

01/2020 - 07/2022

10/2018 - 12/2020

Dietary Associate

The McGuire Group Buffalo, NY

Debt Recovery Specialist

Capital Management Buffalo, NY

Kept comprehensive logs of customer interactions,

transactions, feedback, and complaints.

Coordinated with various company teams to offer

and implement successful solutions to customer

problems.

Surpassed quality target by working through

scripted response plans and applying personal

knowledge base to resolve concerns.

Assisted in the preparation of food for meals,

ensuring adherence to dietary restrictions and

regulations.

Monitored patient and resident's nutritional status and adjusted diets as needed.

Communicated effectively with other members of

the healthcare team regarding patient and resident dietary needs.

Analyzed financial accounts to determine the best

course of action for debt collection.

Handled account status and payment arrangement

questions efficiently.

Demonstrated composure and professionalism on

challenging calls.

Educated debtors on the consequences of

non-payment and potential resolutions.

Ensured compliance with state and federal laws

governing debt collection practices.

ACTIVITIES AND HONORS

• Special Olympics Coach

• Flag Football Coach

• Avid Gamer



Contact this candidate