High School Diploma
Northern High School;
Dunkirk, MD
Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations. Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Customer Care Representative
Carmax Auto Finance Kennesaw, GA
JAYLIN ”
ROBINSON
CONTACT
**********@*****.***
Dawsonville, Georgia 30534
EDUCATION AND
TRAINING
SUMMARY
SKILLS
• Customer research
• Following conversation scripts
• Debt collection
• Investigation due diligence
• Persuasion strategies
• Call center experience
• Persuasion techniques
• Goal oriented
• Payment plan development
• Patience and persistence
• Negotiation
• Call center background
• Verbal communication
• Customer service
• Time management
• Computer skills
• Collections processing
EXPERIENCE
Provided accurate, valid, and complete information to customers.
•
Developed rapport with clients via consistent, clear interaction.
•
01/2020 - 07/2022
10/2018 - 12/2020
Dietary Associate
The McGuire Group Buffalo, NY
Debt Recovery Specialist
Capital Management Buffalo, NY
Kept comprehensive logs of customer interactions,
transactions, feedback, and complaints.
•
Coordinated with various company teams to offer
and implement successful solutions to customer
problems.
•
Surpassed quality target by working through
scripted response plans and applying personal
knowledge base to resolve concerns.
•
Assisted in the preparation of food for meals,
ensuring adherence to dietary restrictions and
regulations.
•
Monitored patient and resident's nutritional status and adjusted diets as needed.
•
Communicated effectively with other members of
the healthcare team regarding patient and resident dietary needs.
•
Analyzed financial accounts to determine the best
course of action for debt collection.
•
Handled account status and payment arrangement
questions efficiently.
•
Demonstrated composure and professionalism on
challenging calls.
•
Educated debtors on the consequences of
non-payment and potential resolutions.
•
Ensured compliance with state and federal laws
governing debt collection practices.
•
ACTIVITIES AND HONORS
• Special Olympics Coach
• Flag Football Coach
• Avid Gamer