Business Development Service Delivery

SANTIAGO ECHEVARRIA

*****NW **th St. Apt. *** Doral FL, 33178

*******@*****.*** +1-305-***-**** http://www.linkedin.com/in/santiagoechevarria VISIONARY BUSINESS OPERATIONS LEADER

IoT Telecom & Tech Ops Digital Transformation Innovation Support International Business Dev Product Dev.

Telecom & Technology professional with technical background and administrative knowledge, proven track in multi-cultural management. Oriented to create and oversee the design, development & execution, rolling out strategies to meet the business needs.

- Product & Sales Management

- Partnerships & Strategic Alliances

- Multi-cultural Management

- Strategic & Operational Planning

- Customer Experience

- Technology Development

- Program Management

- Business Development

PROFESSIONAL EXPERIENCE

Hotwire Communications Ft. Lauderdale, Florida. USA 2023 - 2024 IT Client Technology Manager

Responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require. Played a critical role supporting the information technology service management (ITSM) operation.

• Oversaw IT department operations and training to support critical business operation.

• Co-ordinate with cross functional teams to perform root cause analysis of problem / incident tickets.

• Guided organizational technology strategy and roadmap for hybrid scenarios (on premise and cloud-based environments).

• Develop and maintain relationships with vendors and service providers to ensure effective delivery of IT services.

• Stay up-to-date with emerging technologies and industry trends, and identify opportunities for innovation and improvement in IT service delivery. Buddy Platform Inc. Miami, Florida. USA 2018-2022

General Manager CALA & Iberia

Business development for Internet of Things (IoT) as a Cloud Based Solution and the Digital Transformation services to monitor critical assets and resource consumption.

• Responsible for Business Development and Operations in the Caribbean, LATAM, Spain, Portugal and North of Europe.

• Positioned IoT solutions across vertical markets – Manufacturing, Pharmaceutical, Food Dist., Hotels, Data Centers, Commercial Buildings and Energy and Utilities efficiency.

• Focused on the overall architecture as a Product Owner on the software development, implementing engineering tools and knowledge of the software, hardware and firmware development process to streamline creation and development of innovative services to receive, control to ensure the reliability and efficiency of IoT networks.

• Defined the sales strategy per country / per market. Successful Product Launching, Time to Market, Quality Control and Training & Support Model Cable & Wireless Communications, Miami, Florida. USA 2013 - 2017 Director, Service Delivery UC Services and Customer Support 2015-2017 Responsible for Service Delivery and Customer Experience for Cloud Based UC services in 18 countries across the Caribbean and LATAM region.

• Led the engineering team responsible to support the CORE infrastructure for: VoIP service, Unified Communications, Video Conferencing, Digital Signage, Contact Center and International Long-Distance service.

• Successfully implemented a regional service delivery methodology, that secured revenues and shortened delivery time to no more than 30 calendar days (Order to Cash).

• Obtained 30% in OPEX reduction and increased department productivity by 45% executing the new standards and metrics.

Sr. Product Manager, Regional Product Development 2013-2015 Developed the new Unified Communications service based on technological solutions and financial indicators.

• Successful deployed the strategy on market readiness service per country.

• Responsible and owner of the product portfolio, training sessions, sales documentation, and pricing tools.

• Build up the Sales, Presales and Solutions Architects Regional Team.

• Business Development in alignment with the market strategy. Telefónica USA, Miami, Florida. USA 2007 - 2012

Sr. Product Manager, Product Life Cycle and Market Readiness 2011-2012 Strategized product and services offered to 71 US headquartered companies (MNC’s) with presence and operations across LATAM and European markets.

• Defined a seamless product portfolio for Unified Communications and MPLS services at regional level across Telefonica’s markets in LATAM.

• Streamlined delivery processes in LATAM market increasing installed services in a gross margin up to 25%.

• Created product packages, training sessions, sales documentation, and pricing tools. 2007 - 2010

2004 - 2007

2001 - 2004

Presales Eng. Manager, San Juan, PR Supervised & Lead the Eng. Team AT&T Business (former Islanet Comm), San Juan, PR

Sales Support Engineer, Supported the Sales Team

Acelera Networks, San Juan, PR

Sales Major Account Manager, Developed the building entry business model Telefónica Venezuela (former Telcel), Caracas, VZLA Technical Service Specialist, Performed support for mobile network 1997 - 2001

EDUCATION

- BSc. In Computer Engineering, Polytechnic Univ. San Juan, Puerto Rico.

- BSc. Business Administration and Social Sciences, Santa Maria Univ. Caracas, Venezuela. TECHNICAL SKILLS & EXPERTISE

Internet of Things (IoT)

AWS IoT services

MQTT, LoRa, LTE, NB-IoT, Python

VoIP Hosted and SIP Cloud Services

SaaS & Cloud Services

WAN / LAN / Wi-Fi

IT Sec

IT Infrastructure

ITSM

Business Development

Product Management

Marketing Strategy

Strategic Planning

Vendor Management

Team Leadership

End User Life Cycle

ADDITIONAL INFORMATION

Languages: English (fluent) / Spanish (native)

VOLUNTEER EXPERIENCE

- 4th Degree Knights of Columbus (world's largest Catholic fraternal service organization).

- Tech Advisor for catholic parishes and religious institutes in South Florida.

- Member, of the Servants of the Pierced Hearts of Jesus and Mary.

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