Scrum Master Continuous Improvement
Resume:
linkedin.com/in/jenna-memon
Frisco, TX *****
JENNA MEMON
PROFESSIONAL STATEMENT
Results-driven Certified Senior Scrum Master with over a decade of experience in leading Agile transformations, fostering cross-functional collaboration, and delivering high-impact solutions. Adept at removing impediments, driving continuous improvement, and fostering team innovation. Seeking to leverage my expertise in servant leadership, problem-solving, and creative Agile methodologies to empower teams, drive project success, and deliver value in alignment with organizational objectives. Passionate about scaling Agile in diverse, cross-cultural environments to create high-performing teams that exceed business goals. KEY SKILLS & COMPETENCIES
Agile Methodologies: Scrum, Kanban, XP Leadership & Team Facilitation Impediment Resolution & Risk Management
Cross-Functional Collaboration & Stakeholder Engagement Innovative Problem-Solving & Process Optimization
Continuous Improvement & Retrospectives Jira, Confluence, Trello, Miro Scaled Agile Framework (SAFe)
Cross-Cultural Team Leadership
Coaching & Mentorship in Agile Practices
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CERTIFICATIONS
Certified Scrum Master (CSM) – Scrum Alliance SAFe 6.0 Scrum Master – Scaled Agile Empowered Agile teams to embrace collaboration and innovation, leading to consistent achievement of sprint goals and significant process improvements across departments. Coached and mentored distributed teams, fostering a culture of trust, accountability, and creativity, which resulted in a 15% improvement in team engagement and overall performance.
Led problem-solving sessions and facilitated retrospectives that enabled the team to proactively address blockers and optimize workflows, resulting in a 20% increase in productivity.
Implemented innovative tools and techniques, such as real-time dashboards and visual management systems, improving transparency and decision-making across product and development teams.
Collaborated closely with stakeholders to ensure alignment on goals, effectively prioritizing backlog items to meet critical business objectives. Improved sprint planning efficiency by incorporating visual management tools, reducing time spent in meetings and increasing team productivity. PROFESSIONAL EXPERIENCE
Scrum Master
WebTPA, Irving, TX
Jan 2023 – Present
Spearheaded the end-to-end delivery of multiple high-visibility projects by facilitating Agile practices, resulting in a 20% increase in team velocity and enhanced stakeholder satisfaction.
Led cross-cultural, cross-functional teams in the U.S. and offshore locations, ensuring seamless collaboration despite time zones and cultural differences, driving projects to successful completion.
Fostered a culture of continuous improvement by introducing innovative retrospective formats and brainstorming sessions that empowered teams to solve recurring challenges and implement creative process improvements.
Resolved critical impediments by proactively identifying bottlenecks and aligning key stakeholders, enabling the team to meet aggressive deadlines while maintaining high-quality standards.
Developed a hybrid Agile framework by integrating Scrum with Kanban, which streamlined workflows and improved productivity by 25%.
Encouraged innovation by launching team-driven initiatives, such as hackathons and collaborative workshops, resulting in the development of 3 new product features. Pioneered a custom Jira dashboard system to track sprint progress, identify bottlenecks, and provide real-time insights, enhancing decision-making and faster issue resolution. Senior Scrum Master
Touch BioMedical, Dallas, TX
Feb 2021 – Nov 2023
Key Achievments:
Increased stakeholder satisfaction by ensuring continuous communication and the timely delivery of key milestones.
Enhanced team dynamics through creative retrospectives, leading to actionable insights for continuous improvement.
Scrum Master / Project Manager
Mindsteady Disrupted, Detroit, MI
May 2017 – Dec 2020
Key Achievments:
Delivered mission-critical projects under tight deadlines, increasing market share and customer satisfaction.
Enhanced cross-functional communication, reducing delivery delays by 30% and improving efficiency across teams.
Led geographically dispersed teams in Agile practices, achieving a 30% reduction in project delivery time by implementing effective communication and collaboration strategies across different time zones and cultures.
Pioneered the automation of workflows that eliminated manual processes, freeing up 30% of team capacity to focus on value-adding activities. Solved complex technical challenges by facilitating team-driven problem-solving workshops, enabling the successful resolution of blockers and accelerating delivery timelines.
Optimized cross-functional collaboration through the introduction of innovative communication tools like Miro and Mural, improving clarity and coordination across distributed teams.
Developed a creative feedback loop system that gamified retrospectives, increasing team engagement and generating actionable insights for continuous improvement. Successfully led Agile teams across diverse regions, leveraging cultural competencies to enhance creativity and drive team performance.
EDUCATION
Bachelor of Business Administration
Sindh University, Hyderabad, Pakistan
Key Achievments:
Delivered complex projects on time by improving cross-team collaboration and eliminating inefficiencies.
Enhanced team creativity through the introduction of cutting-edge tools, leading to faster problem resolution and improved overall project outcomes.
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