Customer Service Home
Resume:
DIANA CRADDOCK
*** **** ***** ****** ***** Apartment E
Rutherford,TN 38369
****************@*****.***
I have been working in customer service for over 20 years. Including work in the medical field assisting patients with accounts and appointment. Duties included filing medical claims and processing requests for refunds. Experienced in handling sensitive information (customer accounts, PHI, medical records etc) EXPERIENCE
5/02/2022 - 10/1/2024
Customer Service Representative Sagility Health El paso Texas (work from home Tennessee) Worked in a call center receiving incoming customer calls for telehealth services. Create and manage accounts, inform patients of process and procedures, Created and adjust appointments. Handling of sensitive patient/customer info for the purpose of assisting. 01/2020 - 04/2022
Auditor Acosta Jacksonville, FL
Member of several projects spanning several different businesses. Within each project duties included inventory and inspection of brand name products/services and organizing/processing gathered info. 07/2017 - 12/2019
Receptionist Johnston Memorial Hospital Sleep Center Abingdon, VA Duties included answering incoming inquiries and scheduling patient for upcoming appointments. Experience with many medical systems and terminology.
EDUCATION
Morehead Highschool – Graduate
Eden, NC
SKILLS
Computer fluent Phone systems Inventory/product tracking Medical terminology Microsoft excel
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