Customer Service Information Technology

Varsha Nagarajan

Temecula, CA *****

732-***-**** *******@*****.*** www.linkedin.com/in/varshanagarajan Summary

Motivated by the scientific outcome of engineered effort to solve challenging engineering problems in biotechnology, statistics & information technology.

Knowledgeable innovator and adaptive learner with experience in genome sequencing and medical annotations in biological sciences.

Experience

Preschool Teacher 05/2024 – 08/2024

KinderCare Companies, USA

Created and executed age-appropriate lesson plans that align with educational standards and cater to individual learning styles.

Used observational data to tailor educational approaches and interventions for individual students.

Worked closely with fellow teachers, aides, and administrative staff to create a cohesive and supportive educational environment.

Planned and facilitated creative arts, crafts, music, and movement activities to stimulate imagination and physical development.

SAS Customer Service Specialist 03/2024 – 05/2024

Best Buy, USA

Pioneered the use of Microsoft Sales Copilot within the sales team, resulting in faster deal cycles and improved customer engagement.

Proficient in utilizing advanced inventory software for real-time tracking, demand forecasting, and automated reordering, ensuring optimal stock levels and customer satisfaction.

Delivered actionable insights from vast customer and sales data, leveraging Power BI and Tableau to optimize sales strategies, personalize customer interactions, and drive measurable improvements in retention rates.

National Support Team Specialist - Trainer 11/2021 – 03/2024 American Red Cross, USA

Spearheaded onboarding of volunteers at American Red Cross Blood Services, training them to support the national headquarters' biomedical services team within 14 days.

Optimized training materials through ongoing evaluation and reports, advocating for interactive sessions.

Delivered high-quality training via excellent customer service and public relations skills, including meeting scheduling, session planning, and trainer collaboration. Junior Scientist 03/2017 - 07/2017

Molecular Connections, India

Developed an AI-powered framework that automates 50% of semantic annotation for patient, animal, and plant records, improving data accuracy by 15%.

Pioneered test planning, medical report prep, and annotations, streamlining processes by 20%, exceeding project deadlines.

Led cross-functional collaboration between development and field teams, resolving critical issues and ensuring timely delivery of key project deliverables. Technical Customer Support Associate 11/2016 - 01/2017 IBM Pvt. Ltd, India

Resolved complex customer scenarios across all products, proposing effective solutions for a 100% satisfaction rate.

Championed customer needs as their advocate, delivering timely solutions for high-priority issues. Feedback directly contributed to process/product enhancements.

Proactively identified potential customer needs and addressed them through root cause analysis, preventing future issues.

Certifications

Biostatistics 03/2020 - 03/2021

University of California, San Diego, USA

Leveraged SAS programming to develop and validate clinical data for robust statistical analysis, including logistic regression, proportionality hazard models, power calculations, sample size estimation, and survival analysis, published in scientific papers. Data Management for Clinical Research 10/2018

Vanderbilt University

Python for Genomic Data Science 04/2019

Johns Hopkins University

Fundamentals of Visualization with Tableau 05/2019 University of California, Davis

Education

Master’s in bioinformatics engineering (click here for publications) 08/2014 - 07/2016 RV College of Engineering, India GPA – 4.0

Developed automated tools for transcriptome analysis, leveraging bioengineering and information technology to streamline differential expression workflows.

Utilized applied modeling, simulation, and analytics to generate reliable, low-uncertainty predictive models with expertise in biomolecular modeling, data management/mining, NGS informatics, and statistical analysis.

BEng. in Biotechnology Engineering 08/2010 - 07/2014 BMS College of Engineering, India GPA – 4.0

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