It Manager Systems

CHARACTERISTICS

Seeking a challenging position with a company that is looking for a creative, dedicated individual. Love of technology allows for any level of the workload, from conception to customer support. Diverse background that enables the ability to wear many hats. Self-starting, self-sufficient and able to lead and/or perform in a team environment. Experience in departmental management, business contracting, and group speaking. Clear, logical thinker who can see the big-picture, and has a talent for quick learning. Excellent verbal and written communications. EDUCATION

• Master of Business Administration

• Bachelor of Science, Business Administration

PROFESSIONAL EXPERIENCE

EE Technologies, Inc. – IT Manager

December 2021 – November 2024 (Job Elimination)

As the IT Manager I reported to the CFO and ensure that office/production IT systems run reliably, and smoothly with a focus on uptime/availability.

Main responsibilities include maintaining all IT systems: Cybersecurity, Made2Manage ERP, Aegis Fusion MES and related SQL database’s, production Windows and UNIX systems, production manufacturing PC’s/embedded OS.

Implemented: Azure Stack HCI cluster (migrated all production P2V), Sonicwall NSa 3600 w/failover (security for all network, Wifi, and WAN devices), Mimecast email security, Veeam on-prem and cloud backup strategy for full Hyper-V backup and physical servers, replication, and encrypted cloud backup copy off-site (Element- 4 in Switch DC), Microsoft 365 (migrated from Kerio), MangineEngine Desktop Central and Servicedesk

(retiring outdated SysAid helpdesk), PRTG network monitoring. Manage: Untangle anti-spam, desktop support, office/production networks/switches/printers/DNS/DCHP, remote VPN access via Sonicwall, email and apps ( Office 365), introducing O365 Teams and SharePoint for collaboration and centralized document access, Hyper-V infrastructure, environmental monitoring, security cameras, door access systems, WiFi, IT Helpdesk and organize the efforts of Desktop Support personnel for efficient tracking of IT issues.

Create, maintain, document, and implement standards for the IT department processes and procedures. Mentor junior IT and helpdesk personnel.

LegalMatch.com – IT Manager

September 2018 – November 2021

LegalMatch.com is the nation’s premier attorney/client matching service, headquartered in San Francisco with offices in Austin, TX, Reno, NV, Las Vegas, NV, and Cebu, Philippines. As the IT Manager I ensured that all five office IT systems run reliably and smoothly. Main responsibilities include maintaining the IT systems, desktop support, Sonicwall and pfSense firewalls, office networks/switches, inter office VPN’s, remote access Sonicwall VPN’s, email and apps (Office 365), SharePoint and Power BI, production Windows and UNIX systems, and multi-site Mitel SIP phone systems. Steven N. Smith, MBA MCSE

775-***-****

Steven N. Smith, MBA MCSE 775-***-****

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PROFESSIONAL EXPERIENCE CONT.

Implemented SD-WAN solution to increase reliability at all sites. Negotiate, manage, and approve contracts for vendor services. Developed and implemented VMware infrastructure to reduce cost and consolidate server hardware. Migrated Exchange 2010 to Exchange 2016 on VMware to Office 365. Implemented migration of Quickbooks from hosted site to on-premise RDP WebApp reducing monthly costs. Implemented network monitoring with PRTG. Implemented desktop management system ManageEngine for maintaining workstation patches and software distribution. Managed project upgrading Windows 7 to Windows 10 using ManageEngine for remote silent installations. Implemented Office 365 Teams and reduced costs by migrating data from Dropbox and dropping HipChat. Implemented IT Helpdesk system and organized the efforts of Desktop Support personnel for efficient tracking of IT issues. Implemented Acronis cloud backup strategy for full VMware backup, replication, and backup copy off-site. Create, maintain, document, and implement standards for the IT department processes and procedures. Mentor junior IT and helpdesk personnel. Y-Tex Corporation – Manager, IT Systems

January 2018 – September 2018

IT Systems Administrator for manufacturing. Windows Server administration, VMware administration, Dynamics GP 2016 administration, Office 365/SharePoint administration, SQL server administration, website administration, VPN administration, Sonic firewall administration, router/switch administration, and desktop support.

Self-employed – Dayton, NV – Direct Sales, LuLaRoe Retailer – Aug 2016 – Dec 2017 New York Life Insurance – Lebanon, NJ – Sr. Associate, Director, Data Center Operations July 2006 – Aug 2016 (Job elimination, outsourced to India) Support the organizations technical infrastructure in the Managed File Transfer environment in which UNIX, Solaris, AIX, and LINUX are current OSs used. Responsible for basic installation, storage allocation, user id/password administration and support of UNIX OSs in a large scale shop. Axway Secure Transport Certified by Axway, the current enterprise solution for managed file transfer at NYL and is a key component of the infrastructure that supports many of our Top Critical applications. Responsible for all aspects of coordinating and supporting the monitoring of UNIX/Windows servers, databases, and applications in multiple data centers for all New York Life systems in North America. Responsible for developing, maintaining, and supporting the technical infrastructure. A resource on procedures for Server, Application, and Database Operations. In addition, plan and coordinate all physical hardware installations for the data center, by providing guidance, direction, and supervision for all customers and vendors.

• Configure new accounts in order to enable file transfers between sites

• Secure Transport Administrator

• Diagnose and correct connection and/or file transfer errors

• Review logs and file tracking for historical reporting

• Interface with internal and external customers to determine managed file transfer requirements

• Read and debug code related to FTP, PGP encryption/decryption, zip, etc.

• Administers installed technologies, following approved processes and procedures to support various small and large scale UNIX servers in a multi OS environment.

• Performs tasks necessary to comply with established technical and administrative procedures and standards.

• Requires some off hours and weekend hours (for planned and unplanned support

• Developed scripting to reduce Remedy incident count for Backup Exec, Netbackup, and server drive space, resulting in over an FTE time reduction of resolving incidents. Steven N. Smith, MBA MCSE 775-***-****

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PROFESSIONAL EXPERIENCE CONT.

• Provides direction for measurable reviews of data center Tech Operators by capturing key performance indicators of run book updates, correcting broken links from alerts, and submitting step reducing processes for action items in alignment with organizational goals. Manage web/db application servers located in Reno NV, Atlanta GA, and Clinton NJ for eApp, FTIS/FTISWeb/NYLAIS for over 10k customer base. Managed build/s deployment to lab, unit, model and production utilizing UNIX, MS.Net, MS SQL 2008, Oracle and Sybase SQL Anywhere. Manage and compile all new FTISWeb install builds utilizing MS Team Foundation Server and InstallShield 2010-2012. Manage eApp, FTIS/FTISWeb Remedy requests; Manage eApp, FTIS/FTISWeb Change Control requests; Security Liaison for Reno FTIS/FTISWeb. Review current processes and make recommendations for improvement.

Implement SharePoint server for Reno Development team. Implement Microsoft Virtual Server for Reno Development team. Maintain, support and configure Veritas Backup operations in the Reno data center. Serve in backup role for the Reno Network Administrator supporting local servers and desktops.

• Managed full life cycle of agent of eApp, an enterprise application for a customer base of over 10k. Delivered from UNIX platform for agents, resulting in reduced reviews and underwriting hours with high availability from any platform with Internet access.

• Managed full life cycle of agent Field Technology Illustration System (FTIS), an enterprise application for a customer base of over 10k. Delivered from Windows platform for agents, resulting in high availability of insurance illustrations from any platform with Internet access MMT, Inc. – Reno, NV – Miami, FL – Director of Operations Nov 2004 – July 2006

*Corporate Office relocated to Miami, FL – Nov 05* Oversee daily operations of all IT infrastructures. Hands-on Implementation of Network Infrastructure for Electronic Medical Records (EMR) systems; Windows Server, SQL, Cisco, Sonicwall, Active Directory, Exchange Server 2003, IIS, SharePoint Server, Project Server, Online Helpdesk. Responsible for IT support staff and customer support. Manage product releases. Involved in full cycle of software development, and distribution. Oversee Project Managers for new customer installations, site upgrades, direct sales, and VAR channels. Primary technical point of contact for all IT Techs and Project Managers. Maintain vendor relations. Organize and distribute VAR documentation and downloads.

• Onsite management and customer interface for full implementation of SQL Server, wireless, and introduction of tablets at medical practices nationwide for EMR software.

• Manage vendor relations, contract negotiations, and VAR channels.

• Interviewed, hired, trained, and mentored new employees to enable a path of success and advancement.

Siemens Business Services (Microsoft) – Reno, NV – Systems Engineer Apr 2003 – Nov 2004 Provide centralized monitoring and administration of network and server environment required to support Microsoft's Corporate and Business Unit IT needs. Builds, supports, and maintains a variety of Compaq/HP file, print application, database and Internet servers centrally located within a data center. Work in a 7x20x365 environment; manages escalations to Application and Tier 3 Support groups. Collateral Duty: monitoring tools, including Compaq Insight Manager, What's Up, Environmental and SNMP. Key platforms and applications: Win2k3 Server, Win2K Server, .Net Server, SQL Server 2000, MS IIS 5, IIS 6. Maintain, support and configure Veritas NSE Backup operations for daily jobs with a 99.85% success rate using ADIC Scalar hardware including Scalar 1000 and Scalar 218's.

SNS, Inc. / Owner – Las Vegas, NV – Network Operations – Jan 2002 – Nov 2004 Consultant for Allstate Ticketing and Travelocity during transition after Allstate Ticketing and Tours was acquired by Travelocity. Network configuration recommendations. Network installation and configurations. Server recommendations, configurations, and installations. Anti-virus/Backup recommendations and configurations. Steven N. Smith, MBA MCSE 775-***-****

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PROFESSIONAL EXPERIENCE CONT.

Remote Network monitoring. Administration of Win2000/2003 LAN / WAN including Pointto-Point, Frame Relay, VPN and dial-up access for secure ticket sales. Active Directory, Exchange 5.5/2000/2003, IIS 5, IIS 6, SQL server administration. Cisco PIX/VPN/router/switch, installation and configuration. Win 2000 RRAS/VPN configuration. Contract with Mandalay Resort Group, Server recommendations, configurations and installations at multiple locations; Excalibur, Circus Circus LV, Circus Circus Reno and River Belle. Anti-virus/Backup recommendations and configurations. Nortel Passport installation and configurations. Player tracking software integration. Administration of Win2000 LAN including Active Directory, Exchange 5.5/2000, IIS 5 and SQL 2000. Contract with MGA Technologies, Quest team member implementing state wide project “Internet to every classroom”. Network installation and configurations of Cisco PIX firewalls, routers and switches. CORE SKILL SET

Server Side – Win 2008/2012/2016/2019/2022, Azure/On-Prem Active Directory, Group Policies, VMware, Office 365 Enterprise, SharePoint 2016, Power BI, ManageEngine, Aegis MES, Dynamics GP 2016, Citrix/XenDesktop, BMC Impact, HP TPM, MS SQL 2008/2012/2014/2016/2019, Team Foundation Server, Structured Query Language code and procedure, Sybase SQL Anywhere, Veeam Backup, Symantec Netbackup/BackuExec, Visual SourceSafe, InstallShield X/2008/2012, Exchange 2010/2016, Project Server, Axway, vShip, WhatsUp SNMP, DHCP, WINS, DNS, RAID

Desktop – specification, build, installation, and configuration, Win 10, Win7 Security – Sonicwall Firewall, Carbon Black, Mimecast, pfSense, Cisco PIX, SSL, VPN, Checkpoint Firewall, Bitdefender Routing/Switching – Router/Switch/Wireless Configuration, Cisco, Nortel Passport Telephony – Mitel Connect

Hardware – HP, IBM, Dell; specification, build, installation and setup, maintenance/backup –LAN/WAN Support – Internet/Intranet – Design, Planning, Timeline – Field Service – Project Management Data Collection & Analysis – Technical Writing – Helpdesk – Customer Service Tools: MS Office 2013/2016/2019- O365, AutoCAD 14, ProComm Plus, Macromedia, VNC, Dameware, Secure CRT, WinSCP, Putty, RDP, ManageEngine, PRTG, Systems: UNIX, MS DOS, Linux, MS Win x64 x86 Powershell, VBS, BAT scripting, IOS, DOS, PC, Apple Knowledge of: UNIX, SAP, Solaris, Oracle, Linux, NetApp SAN, NAS, Load-Balance, Cluster OPERATING RATINGS

• Compensation Requirements: Negotiable

• Working Hours/Days: As Required

• Working Environment: Bench/Desk/Field

Steven N. Smith, MBA MCSE MCP MCP+I CCNA

MBA (University of Phoenix)

BSBA (University of Phoenix)

MCSE MCP MCP+I (Microsoft ID# 2051100)

CCNA (Cisco ID# CSCO10527841)

775-***-**** cell

**********@*****.*** Linkedin https://www.linkedin.com/in/snicksmith

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