Customer Service High School

DIETRA (TAYLOR) SPIVEY

**** ******** **** #**** ***** SPRINGS, TX 75180

***/***-**** *********@*****.***

Professional Summary

Organized, creative, committed and dedicated professional with over 30 years of experience in customer service, medical scheduling, transcription, filing, front and back-office knowledge with a desire to learn and grow my craft in the field.

Education

Taylor High School – Taylor, Tx - Diploma

Temple College – Temple, Tx

Texas Center for Massage Therapy – 815.5 hours, 3.9GPA

Professional Experiences and Skills

08/2017- Current Texas Health Resources – Arlington, TX

Clinical Review Dept Assistant

Receive all new incoming order faxes for 20 hospitals from an abundance of doctors and medical facilities and entities.

Scan and distribute in scope and out of scope modalities for the department and review assigned orders to correctly index transcribe and note any clinical or clerical issues, request corrections and additional information if needed and to forward valid orders to designated units (MRI, CT scans, US, X-rays, Therapy, Labs, Surgery, etc.) for further processing to enable a patient’s flawless transition from doctor’s visit to specific scheduled testing.

10/2016-Current Texas Health Resources -Arlington, TX

•Medical Scheduler for 11 major Hospitals

•Provide customer service to patients, Insurance entities, Doctor's and their staff

07/2016-Current Texas Pain and Wellness - Haltom City, TX

•Massage clients prior to or after Chiropractic Visit

10/2015-05/2016 Texas Center for Massage Therapy - Arlington, TX

•Student Clinic, 105 hours hands on practice

•Provided customer service to clients, created a healing & relaxing space for client

•Performed quality 50 and 100 minute massages

03/2015--07/2015 PMS Professional Medical Services - Ft Worth, TX

•Reviewed accounts to determine proper payment, validate patient responsibility and pursue the patient, insurance company and or attorney office for outstanding balances and gathered any and all information needed from insurance companies, government agencies, civilian entities, hospitals, doctors and patients and offered financial arrangements and settlements.

12/2012-02/2015 ABEO Central Division Medical Billing Co - Ft Worth, TX

•Payment collections

•Input credit card payments

•Handled incoming calls from patients, doctors, nurses and other entities.

08/2011-02/2012 Medical Clinic of North Texas - NRH, TX

•Reviewed assigned accounts to determine proper patient responsibility

•Print outstanding balances, payment collections and set affordable payment plans

•Accounts Receivable

Training and Certifications

•CPR and First Aid certified, current - 2018

•Microsoft office suite, email and internet

•Medical terminology

•Deep tissue

•Swedish & Russian

•Sports massage & Trigger Point

•Cranial & Chair massage

•Hydrotherapy

•Reflexology

•Scheduling

References available upon request

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