Customer Service Data Entry

SS

SHANNON SHIELDS

Phone: 347-***-**** Email: *************@*****.***

Customer Service Representative with 15+ years of experience seeking new opportunities where my impeccable communication, computer skills, problem-solving, multi-tasking, and effective collaboration skills can be used to assist customers and management.

SKILLS

Content Marketing

SEO Tools

Social Media Management

Customer Service

Restaurant Experience

Virtual Assistant

Hootsuite

Blogging

Mail Chimp

Guest Services

Computer Skills

Data Entry Abilities

Phone Etiquette

Hospitality

Customer Service Support

Search Engine Optimization

(SEO)

EDUCATION

Warren Tech

High School Diploma

Received

CERTIFICATION

8 Hour Security

Certification Received

16 Hour Security

Certification Received

Experience

January 2022- Present

Rescue Cuisine Volunteer Work

Deliver unused food to local shelters and homeless individuals.

Provide comfort and support to people in need.

Work with organizations to assist those in need. January 2011- Present

Upwork Freelance

Managing online stores such as eBay, Amazon and Etsy.

Game testing and product testing for different companies.

Admin support with data entry, cold calls, and customer support.

Use online applications such as Hootsuite and MailChimp. May 2013 – November 2015

The News Eagle Secretary/Receptionist

Responsible for online sales and great customer service.

Answered clients’ questions and resolved problems with their ad placements.

Accountable for the weekly content and increasing readership. January 2014 – December 2014

The Global Directory of Who’s Who Remote Directory Specialist

Took clients’ information and put it in networking tools.

Performed electronic payments via debit and credit accurately.

Used Microsoft Office to assist the customers.

May 2009 – October 2010

Pizza Republic Cashier/ Customer Service/ Waitress

Managed the cashier and provided excellent customer service.

Served high-end clients and took their orders accurately.

Assisted with the prep of the restaurant to ensure that things were in place.

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