Customer Service Office Administrator
Resume:
Susan Collins
Lakemoor, IL 60051
Objective: I am seeking full time, permanent employment that will allow me to utilize my skills and experience in customer service, office administration and license & titling. I am self-motivated, have excellent organizational skills, detail oriented and eager to learn new tasks.
Experience:
October 2013 Camping World 4450 N Darrell Rd Island Lake Il 60042
November 2024 Office Administrator / Title Clerk
Entered vendor invoices in the computer using IDS (Integrated Dealer Systems)
Cut checks as needed to pay vendors, prepared them to mail to vendors
Ordered office supplies as needed for the dealership
Ordered necessary forms from the Secretary of State's office to complete license and titling, including power or attorney forms and manual title applications
Filed invoices and check stubs
Completed sales use tax returns as needed for sales of RV's (ST-556)
Completed monthly payments to Cook County for sales use tax for the purchase of RV's
Completed paperwork/payments for RV's that were purchased outright or consigned with the dealership.
Filed necessary paperwork for RV's that were taken in on trade
Completed necessary paperwork for customers for their license plates and titles for the RV's they purchased.
Knowledgeable in applying for titles/registration in Illinois, Wisconsin, Indiana, Michigan, Minnesota, and Florida. I can find out how to complete paperwork for other states as well, using the computer and contacting state officials
Knowledgeable with filing for lost titles or dealing with "skipped" titles
Helped with sending necessary paperwork to banks to assist with funding delays (including fax, scanning or mailing)
Familiar with Stamps.com
April 2010 Camping World 4450 N Darrel Rd Island Lake Il 60042
Oct 2012 Head Cashier
· Assisted up to 100 customers per day that were coming in the store to purchase products for their camping and RV needs.
· Received cash, checks and completed credit-card transactions from customers and employees.
· Counted money to verify amounts and issued receipts for funds received.
· Issued change and cashed checks.
· Compared totals on cash register with amount of currency in register to verify balances.
· Endorsed checks and listed and totaled cash and checks to prepare bank deposit slips.
· Operated office machines, such as typewriter, computer terminal, copy machine, calculator and fax machine.
· Responded to written and telephone requests for customer orders.
Feb 2009 Camping World
to April 2010 Business Development Center
· Received up to 200 emails per day from prospective customers looking to purchase new or used RV's, obtained and entered their information in the computer and scheduled follow up phone calls.
May 2005 Camping World
to Nov 2008 Receptionist
· Received callers at establishment, determined nature of business and directed callers to destination.
· Obtained caller's name and arranged for appointment with person called upon.
· Directed callers to destinations.
· Recorded name, time of call, nature of business and person called upon.
· Operated telephone console to receive incoming messages.
· Made future appointments and answered inquiries.
· Responded to written and telephone requests for customers ordering merchandise.
· Answered inquiries from persons entering establishment.
· Provided information regarding activities and location of departments, offices and employees within organization.
· Called employees and officials to information desk to answer inquiries.
· Performed variety of clerical duties and other duties pertinent to establishment.
· Collected and distributed mail and messages.
· Maintained records of salesperson's activities, such as when they were with customers, what the customers names were, how long they were with the customer.
Education: Oconto Falls Hight School Oconto Falls Wi
Basic study courses
Northeast Wi Technical Institute DePere Wi
GED
References:
Julie Menke (former co-worker) 815-***-****
Ronda Reynolds (former co-worker) 847-***-****
Maryanne Humphrey (former co-worker) 847-***-****
Debra Shore (former co-worker) 847-***-****
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