Human Resources Manager

Sunshine Yen

Plantation, FL ***** • 954-***-****

********.*******.***@*****.*** • www.linkedin.com/in/sunshineyen

Strategic HR Leadership Employee Relations Recruitment & Training Compliance & Auditing

Summary

Experienced HR professional with 20+ years in human resources management, specializing in associate relations, recruitment, training, and diversity. Proven expertise in conducting investigations, resolving conflicts, implementing training programs, and fostering employee engagement. Adept at designing HR strategies aligned with organizational goals while ensuring compliance with employment laws. Committed to building a culture of excellence and innovation through proactive HR leadership and initiatives.

Experience

Cornell University, (Remote)

HR Certificate Program Facilitator 11/2021 - Present

Developed and conducted HR-related training programs, including interviewing, selection, and compliance, resulting in improved management decision-making.

Facilitated courses on multiple human resource functions and strategies to drive organizational compliance and accountability.

Enhanced HR leadership capabilities among participants, contributing to their strategic decision-making and leadership development.

Enhanced satisfaction by providing actionable feedback and insights during interactive HR training sessions.

BCPS Education, Fort Lauderdale (On-Site and Remote)

Sr. Human Resource Business Partner 10/2013 - 2/2024

Spearheaded strategic HR initiatives, internal customer satisfaction survey processes, resulting in a 25% increase in employee satisfaction scores.

Managed people operations activities, HR systems, onboarding/offboarding, and performance management.

Conducted HR assessments, exit interviews, and new hire orientations, using findings to reduce turnover by 20%.

Utilized HR analytics and research-based methods to drive impactful change management and identify areas for improvement.

Resolved complex employee relations issues through expert advice and holistic solutions, maintaining legal compliance, lowering turnover costs, and fostering a positive work environment.

Developed and facilitated onboarding programs that integrated new hires efficiently, enhancing their connection to the company and their roles.

Facilitated recruitment plans to increase qualified applicant flow, partnering with schools and community organizations.

Guided staff with goal setting through directive and non-directive coaching and provided support to leaders on performance conversations; supported annual performance review processes and addressed performance-related concerns proactively.

Championed Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives into all people activities.

Conducted regular meetings through touchpoints with operational leaders to develop relationships, establish credibility, and gain a clear understanding of departmental needs.

Configured and implemented an ATS; blueprinted and implemented several key solutions.

TJX Cos., South Florida (On-Site)

District HR and Operations Specialist 02/2001 - 04/2004

Advised business units in a $21 million annual revenue district of HR policies and best practices.

Audited sites for compliance to state and federal laws, recommended actions for improvement.

Conducted analysis of turnover trends, implemented, and monitored programs to reduce.

Education

Master of Business Administration; Columbia Southern University

Advanced Certificate in Employee Relations; Cornell University

Certifications

SHRM Certified Professional (SHRM-CP)

Professional in Human Resources (PHR)

Key Skills

Employee Relations & Conflict Resolution: Expertise in conducting investigations and resolving employee grievances effectively.

Recruitment & Training: Proficient in developing recruitment plans and delivering impactful training programs.

Compliance & Auditing: Strong knowledge of employment laws, ensuring adherence through assessments and corrective actions.

Associate Engagement: Skilled in interpreting employee satisfaction surveys and implementing actionable improvement strategies.

Performance Management: Experienced in coordinating performance improvement plans and facilitating performance management training.

Diversity & Inclusion: Dedicated to creating inclusive environments that foster collaboration and innovation.

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